Kiara Drake
Arlington,TX
Summary
Energetic customer service representative with 4 years of experience working in fast paced work environments.
Overview
3
3
years of professional experience
Work History
Moblie Department Lead
Target
08.2023 - Current
- Improved department efficiency by streamlining processes and implementing sale strategies.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Tracking Prepaid and Postpaid sales numbers through ATT&T.
- Assisting Consumer cellular guests with cellphone activations and technical support through booked appointments
- Developed and executed new training programs, resulting in increased productivity within the department.
- Implemented corporate planograms for new department products.
Apple Specialist Representative
Best Buy
10.2022 - 09.2023
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
- Streamlined store operations by efficiently managing inventory and maintaining optimal stock levels.
- Attending monthly Apple Seminars
- Boosted sales performance through the effective demonstration of product features and benefits.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
- Keeping other computer associates updated on what's next from Apple.
- Staying engaged with multiple buying groups at a time.
- Updating new technology displays to provide the most accurate shopping experience for new and returning guests.
- Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
Closing Manager
Salad And Go
03.2022 - 12.2022
- Improved project efficiency by streamlining communication and implementing effective time management strategies .
- Ensured all team members are scheduled within the allotted labor hours given.
- Mentored junior team members, fostering a positive work environment and promoting professional growth opportunities.
- Delivered high-quality customer service while maintaining a strict service time policy.
- Upholding all food safety regulations under the DSHS policy.
- Completed records of daily sales/end of day paperwork
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
Head Sushi Chef
Tokyo Joe's
03.2021 - 02.2022
- Enhanced customer satisfaction by providing excellent customer service while providing quick and speedy service.
- Boosted sales by advertising the restaurants promotions and app deals .
- Maintained a clean and organized store environment for optimal guests dinning experiences .
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies to District Managers.
- Kept track of sales and waste numbers daily.
- Managed efficient cash register operations.
- Coordinated with back-of-house staff to ensure smooth communication between kitchen and dining areas.
Education
Hospitality Administration And Management
Tarrant County College District
Arlington , TX06.2025
High School Diploma -
Bowie High School
Arlington, TX06.2021
Skills
- Adaptability
- Performance monitoring
- Sales expertise
- Sales monitoring
- Customer service focus
- Multitasking Abilities
- Supervision and leadership
- Client Relationship Building
- Creative Issue Resolution
- Strong computer Skills
- Organizational Skills
- Relationship Building
Timeline
Moblie Department Lead
Target
08.2023 - Current
Apple Specialist Representative
Best Buy
10.2022 - 09.2023
Closing Manager
Salad And Go
03.2022 - 12.2022
Head Sushi Chef
Tokyo Joe's
03.2021 - 02.2022
Hospitality Administration And Management
Tarrant County College District
High School Diploma -
Bowie High School