Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Drake

Arlington,TX

Summary

Energetic customer service representative with 4 years of experience working in fast paced work environments.

Overview

3
3
years of professional experience

Work History

Moblie Department Lead

Target
08.2023 - Current
  • Improved department efficiency by streamlining processes and implementing sale strategies.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Tracking Prepaid and Postpaid sales numbers through ATT&T.
  • Assisting Consumer cellular guests with cellphone activations and technical support through booked appointments
  • Developed and executed new training programs, resulting in increased productivity within the department.
  • Implemented corporate planograms for new department products.

Apple Specialist Representative

Best Buy
10.2022 - 09.2023
  • Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
  • Streamlined store operations by efficiently managing inventory and maintaining optimal stock levels.
  • Attending monthly Apple Seminars
  • Boosted sales performance through the effective demonstration of product features and benefits.
  • Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
  • Keeping other computer associates updated on what's next from Apple.
  • Staying engaged with multiple buying groups at a time.
  • Updating new technology displays to provide the most accurate shopping experience for new and returning guests.
  • Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.

Closing Manager

Salad And Go
03.2022 - 12.2022
  • Improved project efficiency by streamlining communication and implementing effective time management strategies .
  • Ensured all team members are scheduled within the allotted labor hours given.
  • Mentored junior team members, fostering a positive work environment and promoting professional growth opportunities.
  • Delivered high-quality customer service while maintaining a strict service time policy.
  • Upholding all food safety regulations under the DSHS policy.
  • Completed records of daily sales/end of day paperwork
  • Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.

Head Sushi Chef

Tokyo Joe's
03.2021 - 02.2022
  • Enhanced customer satisfaction by providing excellent customer service while providing quick and speedy service.
  • Boosted sales by advertising the restaurants promotions and app deals .
  • Maintained a clean and organized store environment for optimal guests dinning experiences .
  • Assisted in inventory management by conducting regular stock checks and reporting discrepancies to District Managers.
  • Kept track of sales and waste numbers daily.
  • Managed efficient cash register operations.
  • Coordinated with back-of-house staff to ensure smooth communication between kitchen and dining areas.

Education

Hospitality Administration And Management

Tarrant County College District
Arlington , TX
06.2025

High School Diploma -

Bowie High School
Arlington, TX
06.2021

Skills

  • Adaptability
  • Performance monitoring
  • Sales expertise
  • Sales monitoring
  • Customer service focus
  • Multitasking Abilities
  • Supervision and leadership
  • Client Relationship Building
  • Creative Issue Resolution
  • Strong computer Skills
  • Organizational Skills
  • Relationship Building

Timeline

Moblie Department Lead

Target
08.2023 - Current

Apple Specialist Representative

Best Buy
10.2022 - 09.2023

Closing Manager

Salad And Go
03.2022 - 12.2022

Head Sushi Chef

Tokyo Joe's
03.2021 - 02.2022

Hospitality Administration And Management

Tarrant County College District

High School Diploma -

Bowie High School

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Kiara Drake