KIARA DURHAM
La Marque,Texas
Summary
Kiara Durham professional with 5 years of work experience and a proven knowledge of contract compliance, customer needs assessment and key account management. Aiming to leverage my abilities to successfully fill the customer service role at your company. Adaptable student with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. Focused student with knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
Day One Delivery
10.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Amazon Flex
Amazon Flex
12.2022 - Current
- Loaded truck and properly secured items to prevent damage for deliveries.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
Dasher
DoorDash
06.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Handled customer concerns and issues effectively.
Caregiver
Fallen Angels
09.2023 - 09.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Amazon Delivery Driver
Teacum Logistics
03.2023 - 09.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Stocker And Merchandiser
Sam's Club
07.2022 - 11.2022
- Responded to telephone inquiries and complaints following standard operating procedures
- Updated and maintained database with accurate customer information and timely data entry
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Navigated multiple computer systems and applications and utilized search tools to find information
- Conferred with customers by telephone or in-person to provide product or service information
- Collaborated with department leads and senior management to coordinate operations and drive improvements
- Resolved escalated complaints and answered questions regarding policies and procedures.
Customer Service Representative
Sykes/ Sitel
01.2022 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Caregiver
Comfort Keepers
03.2021 - 07.2021
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Cashier
Shu
04.2021 - 06.2021
- Informed supervisor of needed backorders and scanning issues.
- Replenished perishable items and marked out expired items upon removing from shelves
- Reviewed carton labels and work orders to decipher daily tasks.
- Supported merchandising efforts by spot-checking and facing shelves in assigned departments
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Adhered to safety requirements and wore proper PPE while using warehouse equipment
- Merchandised aisles with promotional signage and manufacturer coupons
- Sorted pallets and containers and transported items to sales floor for stocking.
Picker
Amazon
01.2021 - 04.2021
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Assisted in reducing product damage through careful handling of items during the picking process.
Checkout Host
Walmart
11.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Family Dollar
06.2020 - 10.2020
- Offered friendly greetings and assistance to incoming customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Usher
ESP FOOTBALL
09.2019 - 11.2019
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
Care Taker
ALL THINGS GOOD DAYCARE
05.2019 - 08.2019
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Crew Member
ARBY'S
07.2018 - 11.2018
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor Of Science - Pre-Medicine
Huston-Tillotson University
Austin, TXNo Degree - Certified Medical Assistant
Stepful
05.2024
Associate of Arts - General Studies
College of The Mainland
Texas city, Texas12.2023
Skills
- Determined
- Medical terminology
- Leadership
- CPR
- Customer Service
- Time Management
Timeline
Amazon Delivery Driver
Day One Delivery
10.2023 - Current
Caregiver
Fallen Angels
09.2023 - 09.2023
Amazon Delivery Driver
Teacum Logistics
03.2023 - 09.2023
Amazon Flex
Amazon Flex
12.2022 - Current
Stocker And Merchandiser
Sam's Club
07.2022 - 11.2022
Customer Service Representative
Sykes/ Sitel
01.2022 - 06.2022
Dasher
DoorDash
06.2021 - Current
Cashier
Shu
04.2021 - 06.2021
Caregiver
Comfort Keepers
03.2021 - 07.2021
Picker
Amazon
01.2021 - 04.2021
Checkout Host
Walmart
11.2020 - 02.2021
Cashier
Family Dollar
06.2020 - 10.2020
Usher
ESP FOOTBALL
09.2019 - 11.2019
Care Taker
ALL THINGS GOOD DAYCARE
05.2019 - 08.2019
Crew Member
ARBY'S
07.2018 - 11.2018
Bachelor Of Science - Pre-Medicine
Huston-Tillotson University
No Degree - Certified Medical Assistant
Stepful
Associate of Arts - General Studies
College of The Mainland