Kiara Earls
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Travel Agent
World Travel Holdings
05.2022 - 04.2024
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Conducted market research to investigate potential new travel destinations.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
Sales Associate
Bluegreen Vacations
09.2021 - 04.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Bath & Body Works
02.2020 - 05.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Grocery Checker
HEB Grocery Store
08.2017 - 05.2018
- Facilitated efficient customer flow through express lanes, prioritizing those with fewer items for faster checkout times.
- Utilized excellent communication skills while working closely with colleagues from various departments to ensure smooth operations throughout the store.
- Supported front-end operations during busy periods by assisting with bagging groceries or directing traffic as needed.
- Contributed to a positive work environment by maintaining a professional and friendly demeanor, even during high-stress situations.
Administrative Assistant
Bartlett Real Estate Group
05.2016 - 08.2016
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts -
University of North Texas
Denton, TXAssociate of Arts -
Lone Star College System
Spring, TX06.2018
Skills
- Strong negotiation
- Travel research
- Client Relationship Building
- Relationship Management
- Administrative tasks
- High volume environments
- Customer Service
- Active Listening
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Call center experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Travel Agent
World Travel Holdings
05.2022 - 04.2024
Sales Associate
Bluegreen Vacations
09.2021 - 04.2022
Sales Associate
Bath & Body Works
02.2020 - 05.2020
Grocery Checker
HEB Grocery Store
08.2017 - 05.2018
Administrative Assistant
Bartlett Real Estate Group
05.2016 - 08.2016
Bachelor of Arts -
University of North Texas
Associate of Arts -
Lone Star College System
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