Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kiara Edwards

Irving

Summary

Dynamic customer service professional with a proven track record at Stryker, excelling in complaint resolution and product sales. Adept at building relationships and enhancing customer satisfaction, I leverage strong time management and adaptability skills to drive business growth and achieve sales goals. Committed to delivering exceptional service in every interaction.

Great customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Stryker ( Remote )
03.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Stayed current on company offerings and industry trends.

Sales Representative

Metro PCS
06.2021 - 03.2023
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Built relationships with customers and community to promote long term business growth.

Front Desk Receptionist

Mariott Hotel
02.2018 - 05.2021
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

High School Diploma -

Skyline High School
Dallas, TX

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Typing proficiency
  • Product sales
  • Data entry
  • Customer service
  • Time management
  • Adaptability and flexibility
  • Punctuality and reliability

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Customer Service Representative

Stryker ( Remote )
03.2023 - Current

Sales Representative

Metro PCS
06.2021 - 03.2023

Front Desk Receptionist

Mariott Hotel
02.2018 - 05.2021

High School Diploma -

Skyline High School

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