Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Ellis

Spring,TX

Summary

Results-driven management professional with extensive experience in operations, production management, organizational development, and team building across diverse industries. Demonstrated expertise in planning, coordinating, and executing successful production strategies. Proven track record as a customer service representative, consistently delivering exceptional service to customers. Highly proficient in addressing customer needs and resolving issues promptly and effectively.

Overview

13
13
years of professional experience

Work History

Manager of Operations

ELEV Logistics
12.2022 - Current
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Monitored team progress towards achieving milestones set forth in project plans.

Tax Preparer

Money Power Credit
01.2020 - Current
  • Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Filed electronically through approved software programs.
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
  • Maintained accurate records of all client transactions and filings.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Compiled data from clients to accurately complete tax forms.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Developed and maintained professional relationships with clients to encourage repeat business and referrals.

Business Owner/Chief Executive Officer

I Am The Obsession
01.2018 - Current
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Updated website content regularly according to current trends within target markets.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Identified and recruited staff members, including managers and sales personnel.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Kept records for production, inventory, income, and expenses.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Interviewed, trained and supervised employees.
  • Improved company's quality and productivity by streamlining systems and processes.

Call Center Representative

Ttec (TeleTech) - HealthCare Solutions
03.2020 - 10.2022
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained accurate records of customer interactions for future reference.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained detailed records of customer interactions and transactions for future reference.

Immigration Processing Center

The Geo Group Inc
07.2017 - 12.2020
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.

Merchandising Specialist

Acosta Sales and Marketing Company
03.2012 - 10.2017
  • Provided training and support for new staff members in regards to merchandising operations.
  • Established processes for tracking damaged goods returns from retail outlets.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Organized displays according to company standards and specifications.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.

Fire Watcher

PSC Group
01.2017 - 07.2017
  • Provided training on proper fire safety techniques to staff members.
  • Investigated potential causes of fires and reported findings to supervisors.
  • Inspected fire extinguishers, hoses, hydrants, and other related items for proper operation.

Education

Vidalia High School -

Vidalia, LA

Licensed Insurance Adjuster

Texas Insurance Academy
Houston, TX
07-2024

Business Management - Associate of Arts -

Grantham University
01.2014

GED -

Louisiana Tech College
Ferriday, LA
05-2007

Skills

  • Organization skills
  • Multitasking
  • Conflict resolution
  • Team leadership
  • Investigations
  • Problem-solving
  • Inmate processing
  • Interviews
  • Product inventory
  • Consumer buying patterns
  • Client Support
  • Customer Service
  • Account management
  • Order processing
  • Data management
  • Claims Investigation
  • Damage Assessment
  • Property claims
  • Claims Processing

Timeline

Manager of Operations

ELEV Logistics
12.2022 - Current

Call Center Representative

Ttec (TeleTech) - HealthCare Solutions
03.2020 - 10.2022

Tax Preparer

Money Power Credit
01.2020 - Current

Business Owner/Chief Executive Officer

I Am The Obsession
01.2018 - Current

Immigration Processing Center

The Geo Group Inc
07.2017 - 12.2020

Fire Watcher

PSC Group
01.2017 - 07.2017

Merchandising Specialist

Acosta Sales and Marketing Company
03.2012 - 10.2017

Vidalia High School -

Vidalia, LA

Licensed Insurance Adjuster

Texas Insurance Academy

Business Management - Associate of Arts -

Grantham University

GED -

Louisiana Tech College

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Kiara Ellis