Kiara Ellis
Spring,TX
Summary
Personable individual with strong organization skills, the ability to multitask and relationship building skills. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Team leadership Fact-finding and investigations Problem-solving skills Strong interpersonal skills Upheld compliance requirements. Prepared, processed and maintained forms, reports, logs, records and activity journals. Physically restrained juveniles when disturbances required physical intervention. Made rounds at specified intervals and conducted head counts and roll calls. Booked new inmates into facility and processed inmates for release. Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting. Conducted routine and emergency head counts. Received and inspected mail, property and funds from visitors on behalf of designated inmates. Arranged for medical and dental care of inmates.
Overview
12
12
years of professional experience
Work History
Manager of Operations
ELEV Logistics
Spring, Texas
12.2022 - Current
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Monitored team progress towards achieving milestones set forth in project plans.
- Prepared reports summarizing operational results against established goals and objectives.
- Negotiated contracts with vendors for services necessary for daily operations.
- Planned and coordinated logistics for large-scale events or conferences.
Tax Preparer
Money Power Credit
Spring, Texas
01.2020 - Current
- Assisted customers with any questions they had about their taxes or filing status.
- Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
- Ensured that all applicable deadlines were met when submitting documents.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Filed electronically through approved software programs.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Maintained accurate records of all client transactions and filings.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Identified potential deductions to minimize clients' tax liabilities.
- Conducted research on current trends in taxation law to stay up-to-date with changes.
- Provided guidance on financial decisions related to taxes.
- Compiled data from clients to accurately complete tax forms.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
Business Owner/Chief Executive Officer
I Am The Obsession
Natchez, MS
01.2018 - Current
- Created a customer service policy to ensure customers were satisfied with products or services.
- Conducted market research to identify new opportunities for growth.
- Oversaw daily operations of the business and provided guidance when needed.
- Managed inventory levels to meet customer demand while minimizing costs.
- Monitored cash flow to ensure proper budgeting of resources.
- Updated website content regularly according to current trends within target markets.
- Negotiated contracts with vendors for supplies and services.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Developed business plan to secure financial backing from investors.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Identified and recruited staff members, including managers and sales personnel.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Scheduled maintenance activities for equipment used by the business.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept records for production, inventory, income, and expenses.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Resolved issues quickly through meticulous research and quick decision-making.
- Interviewed, trained and supervised employees.
- Improved company's quality and productivity by streamlining systems and processes.
Call Center Representative
Kansas State Unemployment Office
Spring, TX
03.2020 - 10.2021
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained accurate records of customer interactions for future reference.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained detailed records of customer interactions and transactions for future reference.
Immigration Processing Center
The Geo Group Inc
Jena, LA
07.2017 - 12.2020
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Merchandising Specialist
Acosta Sales and Marketing Company
Jacksonville, FL
03.2012 - 10.2017
- Provided training and support for new staff members in regards to merchandising operations.
- Established processes for tracking damaged goods returns from retail outlets.
- Monitored competitor activities in order to stay ahead of the competition.
- Organized displays according to company standards and specifications.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
Education
Business Management - Associate of Arts -
Grantham University
01.2014
GED -
Louisiana Tech College
Ferriday, LA05-2007
Vidalia High School -
Vidalia, LA
Skills
- Personable
- Organization skills
- Multitasking
- Relationship building
- Prioritizing
- Conflict resolution
- Team leadership
- Fact-finding
- Investigations
- Problem-solving
- Interpersonal skills
- Compliance
- Forms processing
- Reports
- Logs
- Records
- Activity journals
- Physical intervention
- Head counts
- Roll calls
- Inmate processing
- Paperwork
- Searches
- Interviews
- Fingerprinting
- Mail inspection
- Property inspection
- Fund inspection
- Medical care
- Dental care
- Store updates
- Layout design
- Product displays
- Merchandising
- Meeting organization
- Instructional platforms
- Seasonal windows
- Mannequin dressing
- In-store displays
- Merchandising strategy
- Key item performance tracking
- Interactive displays
- Commercial displays
- Product inventory
- Consumer buying patterns
- Merchandise arrangement
- Merchandising standards
- Customer service
- Product knowledge
- Materials tracking
- Product education
- Promotion
- Payment processing
- Consultative sales
- Solution evaluation
- Customer support
- Account management
- Order processing
- Data management
- Merchandise description
- Call logging
- Customer experience
- Record keeping
- Customer behavior tracking
- Market trend analysis
Timeline
Manager of Operations
ELEV Logistics
12.2022 - Current
Call Center Representative
Kansas State Unemployment Office
03.2020 - 10.2021
Tax Preparer
Money Power Credit
01.2020 - Current
Business Owner/Chief Executive Officer
I Am The Obsession
01.2018 - Current
Immigration Processing Center
The Geo Group Inc
07.2017 - 12.2020
Merchandising Specialist
Acosta Sales and Marketing Company
03.2012 - 10.2017
Business Management - Associate of Arts -
Grantham University
GED -
Louisiana Tech College
Vidalia High School -
Vidalia, LA
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