Kiara Espinal
New York,NY
Summary
Proficient professional experienced in appointment scheduling and patient care coordination. Known for strong technical skills and ability to conduct NCV tests, ensuring accuracy and patient comfort while maintaining strict adherence to HIPAA regulations.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/ NCV Technician
Livingston Physical Medicine
Brooklyn, New York
10.2020 - Current
- Greeted patients warmly and scheduled appointments efficiently.
- Managed phone calls and directed inquiries to appropriate staff members.
- Maintained patient records accurately using electronic health record systems.
- Assisted patients with insurance verification and paperwork completion.
- Provided support during patient check-in and check-out processes.
- Coordinated with medical professionals to ensure smooth patient flow.
- Perform nerve conduction velocity (NCV) tests to assess nerve function.
- Explain procedures to patients to ensure comfort and cooperation.
- Prepare and operate NCV equipment according to protocol.
- Accurately record test results and maintain patient logs.
- Collaborate with physicians to interpret test results.
- Ensure the cleanliness and maintenance of equipment.
- Maintain patient confidentiality and adhere to HIPAA regulations.
Patient Service Representative
Motion Sports Medicine
New York, New York
11.2019 - 09.2020
- Greet patients
- Check-in patients
- Accept same day co-payments patient may have
- Schedule/Reschedule patients appointments
- Answer incoming calls/ Scan necessary documents/ Fax etc.
- Verify Insurance
- EMR (Clinicient)
Physical Therapist Assistant/ Receptionist
Sugar Hill Medical Plaza
New York, New York
12.2018 - 09.2019
- Greet and check in patient, collect personal, medical, and insurance information
- Schedule, Reschedule and verify patient appointments
- Used Practice Fusion EMR software to manage patients records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Assist physical therapist to call and take in patients their proper rooms.
- Send authorization requests to certain insurances that requires authorization for physical therapy.
Front Desk Associate
Blink Fitness
The Bronx, New York
06.2018 - 02.2019
- Greet every member and guests in a welcoming and energetic manner.
- Receive incoming phone calls in a professional and enthusiastic manner.
- Execute all opening/closing procedures and operations.
- Proficiency in handling members and their requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Conduct all other projects and responsibilities.
Education
High School Diploma -
Central Park East High School
New York, NY06-2012
Skills
- Appointment scheduling
- Insurance verification
- Electronic health records
- NCV testing
- Patient check-in
- Customer relationship management
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist/ NCV Technician
Livingston Physical Medicine
10.2020 - Current
Patient Service Representative
Motion Sports Medicine
11.2019 - 09.2020
Physical Therapist Assistant/ Receptionist
Sugar Hill Medical Plaza
12.2018 - 09.2019
Front Desk Associate
Blink Fitness
06.2018 - 02.2019
High School Diploma -
Central Park East High School
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