Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Espinoza

Sylmar,CA

Summary

I am an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server

Papa Juan's Baja Grill
08.2019 - 01.2024
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Receptionist

MJ Auto Repair
03.2017 - 08.2019
  • Enhanced customer satisfaction by quickly addressing inquiries and providing accurate information.
  • Managed phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Cashier

Arco Gas Station
01.2016 - 01.2017
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.


Education

High School Diploma -

Mission High School
San Fernando, CA
2012

Skills

  • Superior oral communication skills in Spanish and English
  • Successful at multitasking and delivering good costumer service
  • Loves working with other people and has a lovely personality
  • Honest and ethical
  • Reliable and hard worker

Timeline

Server

Papa Juan's Baja Grill
08.2019 - 01.2024

Receptionist

MJ Auto Repair
03.2017 - 08.2019

Cashier

Arco Gas Station
01.2016 - 01.2017

High School Diploma -

Mission High School

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Kiara Espinoza