Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kiara Falade

Leander,United States

Summary

Customer service professional skilled in problem-solving and attention to detail, adept at working independently and collectively to achieve company goals. Excelled in customer service, boosting loyalty and operational efficiency through effective communication and meticulous planning. Skilled Technical Trainer specializing in bringing technical topics to life for employees of all skill levels by applying a creative approach. Adept at conveying technical information in easily-understood terms. Friendly and flexible team player offering many years' experience in industry.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Instructor & Autonomous Vehicle Operator

Zoox
Austin, United States
12.2024 - Current
  • Technical training for onboarding of junior engineers.
  • Operations administration support.
  • Operating autonomous vehicles on public roads in both autonomous and manual modes, ensuring the safety of passengers and other road users.
  • Gathering data during test drives to improve the autonomous system's performance.
  • Performing routine checks, updates and troubleshooting when necessary on the vehicle to ensure its functionality and safety.
  • Participating in software and hardware testing to enhance the autonomous vehicle system.
  • Acting as a brand ambassador when offering ride-hailing services to the public.

Courier/RTD Driver

Federal Express
Houston, United States
09.2015 - 03.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customers on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Customer Service Representative

Lowe's Home Improvement
Houston, United States
09.2013 - 12.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
  • Processed online sales orders.
  • Picking and Staging.
  • Processed customer credit card applications and billing concerns daily.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Sales Representative

APAC Customer Services/Best Buy
Houston, United States
08.2012 - 09.2014
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and follow-ups.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.

Education

Study Program - Business Management and Administration

University of Houston-Downtown
Houston, Texas
12-2026

Skills

  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Multi-Tasking Skills
  • Efficient in Microsoft Office
  • Word,Excel,Outlook
  • G-Suites
  • CRM
  • Intuit QuickBooks
  • Data analysis
  • Technical training

Certification

  • Texas Commercial Licensed Class A | HAZMAT Endorsed, 01/01/24, 01/01/29
  • TWIC Card Holder, 10/01/22, 10/01/27

Languages

English

Timeline

Technical Instructor & Autonomous Vehicle Operator

Zoox
12.2024 - Current

Courier/RTD Driver

Federal Express
09.2015 - 03.2024

Customer Service Representative

Lowe's Home Improvement
09.2013 - 12.2015

Call Center Sales Representative

APAC Customer Services/Best Buy
08.2012 - 09.2014

Study Program - Business Management and Administration

University of Houston-Downtown

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