Kiara Fayerweather
North Las Vegas,NV
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Leader
Raising Cane's Restaurants
11.2022 - Current
- Hires and terminates all hourly, non-management crewmembers
- Owns the onboarding, status change and payroll process for all hourly crewmembers
- Creates crewmember work and training schedules
- Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
- Acts as manager on duty and opens and closes the restaurant
- Manages cash handling and ensures accountability
- General to the role:
- Enforces Raising Cane’s policies and standards
- Executes shift management meeting Raising Cane’s operations and safety standards
- Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
- Deploys crewmembers during a shift
- Provides exemplary customer service
- Utilizes reward and recognition program for the crewmembers in the restaurant
- Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
- Ensures cleanliness of the restaurant and ensures the facility is in good working order
General Manager
Popeyes Louisiana Kitchen
01.2015 - 11.2022
- Verifying cash deposits
- Create weekly schedule for all employees
- Develop employees to become Shift Leaders and future General Managers
- Maintain a safe, secure, and healthy environment
- Ensure positive guest service in all areas
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
- Oversee daily restaurant operations
- Recruit, select, train, supervise, coach, counsel, and when necessary, terminate employees
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Inventory ordering
- Ensure that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Analyze variances and initiate corrective actions with a high sense of urgency
- Communicate job expectations, planning, monitoring, and enforcing policies and procedures
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Arbor View High School
Skills
- Teambuilding
- Communication
- Problem solving
- Time Management
- Organization
- Training
- Strategic planning
- Team leadership
- Performance management
- Customer service
- Goal oriented
- Training and mentoring
- Attention to detail
Timeline
Assistant Restaurant Leader
Raising Cane's Restaurants
11.2022 - Current
General Manager
Popeyes Louisiana Kitchen
01.2015 - 11.2022
High School Diploma -
Arbor View High School
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