Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Flanagan

Philadelphia,PA

Summary

Dynamic Brand Ambassador with a proven track record at Abercrombie & Fitch, excelling in customer engagement and effective communication. Leveraged adaptability and team leadership to enhance in-store experiences, driving informed purchase decisions and maintaining brand integrity. Recognized for resolving customer issues efficiently, contributing to a seamless service environment.

Overview

2
2
years of professional experience

Work History

Brand Ambassador

Abercrombie & Fitch
03.2025 - 09.2025
  • Engaged customers by promoting brand values and enhancing in-store experience.
  • Assisted in product displays, ensuring alignment with seasonal marketing themes.
  • Educated customers on product features, driving informed purchase decisions.
  • Collaborated with team members to maintain store organization and visual standards.
  • Adapted to changing customer needs through proactive communication and service adjustments.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

Customer Service Representative

Wawa
05.2023 - 08.2024
  • Assisted customers by addressing inquiries and resolving issues efficiently.
  • Provided product information and recommendations to enhance customer satisfaction.
  • Processed orders and returns accurately, ensuring a seamless experience for customers.
  • Collaborated with team members to improve service delivery and streamline operations.
  • Educated customers on company policies, procedures, and promotions effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

No Degree -

Drexel University
Philadelphia, PA
06-2028

High School Diploma -

Atlantic County Institute of Technology
Mays Landing, NJ
06-2024

Skills

  • Effective communicator
  • Exceptional communication
  • Customer engagement
  • Adaptable personality
  • Team leadership qualities
  • Goal-oriented mindset
  • Public relations

Timeline

Brand Ambassador

Abercrombie & Fitch
03.2025 - 09.2025

Customer Service Representative

Wawa
05.2023 - 08.2024

No Degree -

Drexel University

High School Diploma -

Atlantic County Institute of Technology

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