Kiara Flemming
Austin,TX
Summary
Dedicated professional with extensive experience in caregiving at Bennington Home Health, excelling in medication management and personal care assistance. Proven ability to enhance client satisfaction through compassionate support and effective communication. Recognized for training staff and improving team performance, ensuring high standards of service and care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver
Bennington Home Health
05.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Shift Manager
Jack in the Box
10.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Sales Marketing Executive
Alorica
05.2016 - 08.2018
- Developed strong client relationships for increased customer loyalty and repeat business.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Enhanced online presence by revamping website design elements and optimizing SEO strategies.
Customer Service Representative
Spectrum Business
01.2015 - 05.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Starwood Hotels
08.2011 - 07.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Business
Gary Job Corps
San Marcos, TX06.2009
Skills
- Medication management
- Meal preparation
- Personal care assistance
- Housekeeping duties
- Employee training
- Customer service
- Respectful and compassionate
- Elderly care
- Patient care
- Personal hygiene assistance
- Basic housekeeping
- Housekeeping
- Housekeeping tasks
- Dementia care
Certification
Certified nurse assistance
Food handler certification
Timeline
Caregiver
Bennington Home Health
05.2024 - Current
Shift Manager
Jack in the Box
10.2021 - Current
Sales Marketing Executive
Alorica
05.2016 - 08.2018
Customer Service Representative
Spectrum Business
01.2015 - 05.2016
Customer Service Representative
Starwood Hotels
08.2011 - 07.2013
High School Diploma - Business
Gary Job Corps
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