Kiara Ford
Kalamazoo,MI
Summary
Focused restorative practices professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, creating personalized individual skill building plans, resolving conflicts, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
4
4
years of professional experience
Work History
Restorative Practices Facilitator
Gryphon Place
2023.09 - 2024.08
- Used mediation techniques to facilitate communication between disputants, further parties' understanding of different perspectives, and guide parties toward mutual agreement.
- Delivered supportive and knowledgeable skill-building techniques to students with academic or personal concerns.
- Helped students recognize and build positive, productive relationships with students, parents, educators, and community resources.
- Facilitated over 50 cases within this school year including individual skill building, classroom circles, and centralized conflict resolution between students and or staff.
Leasing Consultant
The Scion Group
2022.08 - 2023.02
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted in over 25 completed and signed leases including lease renewals from current residents.
Office Administartor
Kalamazoo Empowerment Services
2021.02 - 2022.11
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Customer Service Representative
PNC Bank
2021.01 - 2022.02
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Beauty Team Member
Ulta Beauty
2020.03 - 2021.01
- Communicated with clients to inform and promote cosmetics and discuss pricing.
- Operated POS system to handle sales, returns, and exchanges.
- Conducted one-on-one client consultations to identify skincare needs and answer questions regarding product lines.
Education
Psychology -
Western Michigan University
Kalamazoo, MIGraphic Design - undefined
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Creative and Energetic Lead Generation
- Business Processes and Procedures
- Administrative Support
- Compassionate Communication
- Child and Adolescent Mentoring
- Conflict Resolution and Mediation
- Community Outreach
- Individual support
- Student Engagement
Timeline
Restorative Practices Facilitator
Gryphon Place
2023.09 - 2024.08
Leasing Consultant
The Scion Group
2022.08 - 2023.02
Office Administartor
Kalamazoo Empowerment Services
2021.02 - 2022.11
Customer Service Representative
PNC Bank
2021.01 - 2022.02
Beauty Team Member
Ulta Beauty
2020.03 - 2021.01
Psychology -
Western Michigan University
Graphic Design - undefined
Kalamazoo Valley Community College
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