Summary
Overview
Work History
Education
Skills
References
Timeline
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Kiara Gonzalez

Delray,Florida

Summary

Strategic and accomplished professional with over 6 years of experience supporting multi-functional and multi-million-dollar organizations. Driven and organized technical expert in organizational analysis, project management, process implementation, performance, efficiency, and system management tools. Looking to leverage my proven communication, leadership, and organizational skills in an environment designed to challenge and foster my professional development.

Overview

8
8
years of professional experience

Work History

Assistant Property Manager

Bozzuto
01.2024 - Current
  • Procuring and maintaining relationships to secure long-term tenant agreements, and raise brand awareness for a 324-unit property
  • Coordinating hiring, training, and professional development of property management and administrative staff Developing reports, maintaining budgets, allocating resources, and ensuring operational compliance with industry and corporate standards.
  • Guiding property improvement projects, partnering with contractors, vendors, building owners, and stakeholders to maximize property marketability and revenue
  • Oversaw all lease administration, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
  • Provided superior customer service and communication to leadership, residents, and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
  • Developed, mentored, and managed a high-performing team, including leasing, customer service, maintenance and personnel, in order to maximize satisfaction and minimize employee turnover

Leasing Consultant

Bozzuto
11.2021 - 01.2024
  • Greet prospects, find out what they are looking for, process applications, ensure apartments are ready for move-in, monitor renewals, accept rental payments, maintain resident files, and handle resident requests for 324 apartments.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Verified tenant incomes and other information before accepting lease applications.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Developed marketing materials to highlight property features, differentiating from competitors.
  • Boosted brand visibility by developing and executing targeted marketing campaigns.

Leasing Consultant

Bozzuto
11.2021 - 01.2024
  • Greet prospects, find out what they are looking for, process applications, ensure apartments are ready for move-in, monitor renewals, accept rental payments, maintain resident files, and handle resident requests for 324 apartments.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Verified tenant incomes and other information before accepting lease applications.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Developed marketing materials to highlight property features, differentiating from competitors.
  • Boosted brand visibility by developing and executing targeted marketing campaigns.

Leasing Consultant

Pinnacle Management Services
10.2018 - 11.2021
  • Greet prospects, find out what the specifics are on what they are looking for and enter it into Leads to Lease.
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
  • Ensure apartments are ready prior to residents scheduled move in date. Secure new resident signatures on appropriate paperwork prior to move-in. Orient new residents to the community.
  • Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area.
  • Accept rental payments and give immediately to Assistant Community Manager for processing.
  • Input information in Yardi System accurately. Maintain current resident files. Consistently implement policies of the community.
  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. Complete maintenance Service Request and inform the maintenance team.

Leasing Consultant

Greystar Management
04.2018 - 10.2018
  • Greet prospects, find out what the specifics are on what they are looking for and enter it into Leads to Lease.
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
  • Ensure apartments are ready prior to residents scheduled move in date. Secure new resident signatures on appropriate paperwork prior to move-in. Orient new residents to the community.
  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
  • Monitor advertising effectiveness. Gather information about market competition in the area.
  • Accept rental payments and give immediately to Assistant Community Manager for processing.
  • Input information in Yardi System accurately. Maintain current resident files. Consistently implement policies of the community.
  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. Complete maintenance Service Request and inform the maintenance team.


Recruiter

Brighter Days Nursing Agency
06.2017 - 04.2018
  • Answer all inbound calls and emails regarding home health care aids or clients.
  • Review the care givers qualifications and licenses required in order to work with patient/clients.
  • Run background checks and Interview the potential caregiver to make sure they are a good fit for the company and the client.
  • Maintain our database of over 600 caregivers.
  • Build and keep relationships with potential and existing clients.
  • Find a caregiver that will fit the needs and requests of our patient/client.

Recruiter

Teleperformance
09.2016 - 05.2017
  • Responsible for application intake, candidate screening, resume review, handling calls and walk-ins, and managing new hire paperwork.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Education

High School Diploma -

Park Vista Community Highschool
Boynton Beach, FL
05.2007

Skills

  • Customer Service & Retention Sales
  • Consumer Marketing Budget Management & Analysis Financial Reporting Staff Training & Development
  • Emergency Planning & Response
  • Microsoft Office Suite & TEAMS Adobe, Yardi, Zoom, CRM
  • Telephone and email etiquette
  • Fair Housing Regulations
  • Payment Collection
  • Recruiting

References

Available upon request.

Timeline

Assistant Property Manager

Bozzuto
01.2024 - Current

Leasing Consultant

Bozzuto
11.2021 - 01.2024

Leasing Consultant

Bozzuto
11.2021 - 01.2024

Leasing Consultant

Pinnacle Management Services
10.2018 - 11.2021

Leasing Consultant

Greystar Management
04.2018 - 10.2018

Recruiter

Brighter Days Nursing Agency
06.2017 - 04.2018

Recruiter

Teleperformance
09.2016 - 05.2017

High School Diploma -

Park Vista Community Highschool

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