Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiara Govan

Houston,TX

Summary

Resourceful and detail-oriented professional with extensive experience in human development, case management, and client relations. Proven track record in therapeutic interventions, data analysis, and strategic planning. Adept at coordinating care, providing educational support, and enhancing client outcomes. Certified in Adult Mental Health First Aid and CPR-AED. Seeking to leverage skills in a dynamic role that requires strong analytical and interpersonal abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Child Development Specialist

Harris Center for Mental Health and IDD
04.2024 - Current
  • Telephone Interviews & Referrals: Conduct telephone interviews to process referrals and schedule initial evaluations and Individual Family Service Plans (IFSPs).
  • Developmental Assessment & IFSP: Assess child development and ongoing progress to meet the needs of the child and family.
    Collaborate with team members and families to develop initial IFSPs.
    Schedule and review IFSPs every 6 months and annually.
  • Specialized Skills Training: Provide Specialized Skills Training to address developmental needs of children.
  • Service Coordination: Coordinate services to address the needs of the child and family, ensuring comprehensive support.
  • Documentation & Compliance: Document every contact and attempt to contact families electronically.
    Submit electronic documentation according to agency policy.
    Ensure compliance with ECI procedural safeguards and confidentiality requirements.
  • Training & Certification: Meet ECI and agency-required training policies and annual requirements to renew EIS Certificate.
    Provide ECI-required and ongoing training.
  • Chart Audits & Feedback: Conduct chart audits to adhere to ECI policies and procedures.
    Provide written audit feedback to managers and staff.
  • Individual Professional Development Plans (IPDPs): Develop IPDPs and monitor completion of ECI Comprehensive System of Personnel Development (CSPD).
    Provide mentoring visits to complete CSPD activities as needed.
  • Clinical Assessments & Progress Monitoring: Perform clinical assessments to determine service needs and monitor progress with treatment goals.
    Ensure all services meet eligibility criteria and are authorized per agency and regulatory guidelines.
  • Skills Training & Psychosocial Rehabilitation: Provide skills training and psychosocial rehabilitation services to address severe and persistent mental illness and related symptoms.
  • Care Coordination: Assist consumers in gaining and coordinating access to necessary care and services based on individual needs.
  • Compliance Monitoring: Monitor compliance with eligibility requirements for ongoing treatment (CANS/ANSA financial assessment, current diagnosis) using the monthly SAI report and other available data.
  • Ethical Conduct & Team Collaboration: Demonstrate ethical conduct in all clinical and professional activities.
    Comply with agency policies, accrediting/regulatory bodies, and performance contract documentation requirements.
    Attend and participate in team meetings with the clinical team.

Integrated Care Coordinator

Harris Center for Mental Health and IDD
01.2023 - 04.2024
  • Clinical Assessment & Treatment Planning:
    Conduct comprehensive clinical assessments to determine service needs and evaluate progress toward consumer treatment goals.
  • Eligibility & Authorization Compliance:
    Ensure all provided services meet eligibility criteria and are authorized in accordance with agency and regulatory guidelines.
  • Skills Training & Psychosocial Rehabilitation:
    Deliver skills training and psychosocial rehabilitation services to address severe and persistent mental illness, focusing on symptoms that affect individual functioning.
  • Care Coordination:
    Assist consumers in gaining and coordinating access to necessary care and services based on individual needs.
  • Training & Education:
    Provide training and education on mental illness, the importance of medication, and related information as outlined in The Harris Center curricula.
  • Progress Monitoring:
    Monitor consumer progress with treatment goals and adjust plans as necessary.
  • Compliance Monitoring:
    Oversee compliance with eligibility requirements for ongoing treatment, including CANS/ANSA financial assessments and current diagnosis, using the monthly SAI report and other relevant information.
  • Ethical Conduct:
    Demonstrate ethical conduct in all clinical and professional activities, ensuring adherence to agency policies and regulatory requirements.
  • Documentation & Reporting:
    Comply with agency policies, procedures, accrediting/regulatory bodies, and performance contract documentation requirements.
  • Team Collaboration:
    Attend and actively participate in team meetings with the clinical team to ensure cohesive and coordinated care.

Sales and Marketing Coordinator

Kenny's Great Pies
01.2022 - 09.2022
  • Purchase & Sales Order Management: Review and approve purchase orders and sales orders to ensure accuracy and compliance with company policies.
  • Coordination with Retail & Distributors: Serve as the main point of contact for retail and distributor communications, including interactions with buyers and purchasing agents.
  • Communication Bridge: Act as a liaison between field-based Sales & Marketing staff and internal departments, clients, and vendors to facilitate smooth operations.
  • Service Coordination: Coordinate services and communicate field-developed information to relevant departments, including Courier, Accessioning, IT, Billing, and Front Office.
  • Client Issue Resolution: Troubleshoot client concerns by collaborating with department staff to identify and address issues early, preventing recurrence, and providing client education as needed.
  • Client Relationship Management: Regularly meet or contact established clients on a rotating basis or as directed by Management to maintain and strengthen client relationships.
  • Account Setup: Set up new client accounts efficiently, ensuring all necessary information and documentation are accurately processed.
  • Travel & Event Coordination: Assist with travel arrangements and event registration as needed to support staff and leadership.
  • Marketing Contact Tracking & Reporting: Assist in tracking and reporting marketing contacts, and provide detailed reports as required by staff and leadership.

Research Interviewer

Emory University
11.2020 - 11.2021
  • Participant Engagement: Identify, contact, correspond with, and interview research study participants through various methods (in person, clinical setting, residence, or telephone) to gather data for assigned research projects.
  • Data Collection & Management: Collect, code, and enter study information into databases; assist with data compilation and ensure data accuracy.
    Edit completed interview questionnaires for completeness, legibility, and accuracy.
    Obtain and verify missing or questionable data to maintain data integrity.
  • Record Maintenance:Maintain complete and accurate records and files for one or more research studies, ensuring thorough documentation.
  • Non-Clinical Responsibilities:Perform approved non-clinical tasks as required to support research objectives.
  • Data Accuracy & Biospecimen Collection: Record accurate and complete data from participants, including biospecimen collection when necessary.
  • Participant Rapport: Build rapport with participants to ensure a smooth and efficient data collection experience.
  • Compliance & Protocol Adherence: Ensure all research activities comply with established research protocols and regulatory requirements.

Customer Service Representative

Amazon
10.2019 - 11.2020
  • Customer Assistance: Help external and internal Amazon customers and drivers via phone, email, and chat, providing support and resolving inquiries effectively.
  • Tools & Programs Utilization: Use various tools and programs to navigate the website, research accounts, and review options and solutions for customers, ensuring clear communication of findings.
  • Technical Support: Support customers by utilizing computer skills to navigate the internet, multiple browsers, email, or chat tools.
  • Problem Solving & Innovation: Actively problem-solve and innovate to address customer issues and enhance service quality.
  • Instruction Adherence: Follow detailed verbal and written instructions to ensure accurate execution of tasks.


  • Specialty Department Support: Provide support to specialty departments as needed, contributing to overall departmental efficiency.
  • Reporting & Communication: Collaborate with the management team to create and post weekly and monthly reports for leadership and administrative teams. Acted as a liaison between departments to ensure effective communication and reporting practices.
  • Protocol Adherence: Ensure consistent adherence to proper protocols and procedures according to the hospital's standards of practice.
  • Administrative Support: Collaborate with management, colleagues, and support staff to ensure open lines of communication, clear objectives, and adherence to deadlines.
    Schedule appointments, maintain calendars, and arrange conference rooms and facilities for meetings.
  • Confidentiality & Professionalism: Handle confidential information with discretion and demonstrate a customer-focused, professional demeanor.

Administrative Assistant

Harris Center for Mental Health and IDD
06.2019 - 09.2019
  • Reporting & Communication: Collaborated with the management team to create and post weekly and monthly reports for leadership and administrative teams. Acted as a liaison between departments to ensure effective communication and adherence to reporting practices.
  • Report & Contract Preparation: Prepared reports and contracts in accordance with submitted Requests for Proposals (RFPs) and winning company projects.
  • Protocol & Procedure Adherence: Ensured consistent adherence to protocols and procedures, maintaining compliance with hospital standards of practice.
  • Administrative Support: Scheduled appointments, managed calendars, and arranged conference rooms and facilities for meetings. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Confidentiality & Professionalism: Handled confidential information with discretion, demonstrating professionalism and a strong customer focus.

Education

Bachelor of Arts - Psychology

Clark Atlanta University
Atlanta, GA
12.2017

Skills

  • Developmental Assessment & Service Coordination
  • Electronic Documentation & Compliance
  • Clinical Research
  • Data Collection & Data Analysis
  • Technical Support & Customer Service
  • Problem Solving & Communication
  • Order Management & Coordination
  • Client Relationship Management & Reporting
  • Administrative Support & Confidentiality
  • Operating Systems (ie EPIC)
  • Project Coordination & Management
  • Proficiency in Microsoft Office
  • Editing & Creative Writing
  • Early Childhood Education

Certification

  • ADULT MENTAL HEALTH FIRST AID, National Council for Mental Wellbeing, 2023, 2026
  • CPR - AED ALL AGES, American Safety & Health Institute, 2023, 2025

Timeline

Child Development Specialist

Harris Center for Mental Health and IDD
04.2024 - Current

Integrated Care Coordinator

Harris Center for Mental Health and IDD
01.2023 - 04.2024

Sales and Marketing Coordinator

Kenny's Great Pies
01.2022 - 09.2022

Research Interviewer

Emory University
11.2020 - 11.2021

Customer Service Representative

Amazon
10.2019 - 11.2020

Administrative Assistant

Harris Center for Mental Health and IDD
06.2019 - 09.2019
  • ADULT MENTAL HEALTH FIRST AID, National Council for Mental Wellbeing, 2023, 2026
  • CPR - AED ALL AGES, American Safety & Health Institute, 2023, 2025

Bachelor of Arts - Psychology

Clark Atlanta University

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Kiara Govan