Kiara Graham
Summary
• Very ambitious and reliable certified CNA. Care giver seeking a new and comfortable position within the healthcare or hospitality industry to utilize my exceptional individualized care skills.
• Im a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
•
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Amada Senior Care
CNA
Covington
02.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted patients with daily living activities and personal care needs.
- Maintained patient hygiene and comfort throughout the care process.
- Documented patient information accurately in electronic health records system.
- Educated patients and families on health management and wellness practices.
- Ensured a safe and clean environment for patients at all times.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
Customer Service Representative
Maximus
Bogalusa
11.2024 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests using CRM systems for efficient tracking and follow-up.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
PCA - Personal Care Assistant
Park Terrace Nursing and Rehabilitation Center
Louisville
04.2024 - 10.2024
- Ensured residents overall appearance reflects good personal hygiene and appropriate dress.
- Ensured the residents living environment is neat, clean, and well-organized.
- Ensured optimal nutrition and hydration of the resident by assisting in feeding as per care plan.
- Promptly reported changes in resident status to staff nurse/nurse manager.
- Communicated resident's status to staff nurse/nurse manager.Assisted in daily living activities, fostering resident independence while enhancing their overall well-being.
CNA/Caregiver
Heritage Manor of Slidell
Slidell
08.2023 - 03.2024
- Provided supervision of assigned residents and accountable for the location of resident throughout the shift.
Caregiver
Trinity Health
Slidell
09.2021 - 08.2023
- Responded to 16+ patient calls per shift in a timely and efficient manner, determining need and providing care.
- Observed physical and emotional changes, and reported patient conditions to nurses.
- Transferred patients using Gait Belts, Hoyer Lifts, and EasyStands as needed, ensuring patient safety and comfort.
- Followed LPN or RN instructions for range-of-motion activities for patients.
Caregiver
Oakwood Rehabilitation and Skilled Nursing Center
Greenville
03.2019 - 09.2021
- Helping with daily living activities in the facility.
- Being passionate all while giving emotional as well as physical support and giving comfort.
- Patient care and mobility assistance.
- Records management/reaching out to providers.
- Outgoing passionate and friendly care.
- Being passionate about providing quality care.
- Monitored vital signs and reported changes, ensuring timely interventions and improving resident health outcomes.
- Worked closely with nursing staff to develop personalized care plans, leading to noticeable improvements in resident satisfaction.
- Maintained accurate records of resident care, ensuring compliance with health regulations and facilitating seamless care transitions.
- Evaluated resident feedback to identify areas for improvement, implementing changes that resulted in substantial enhancements in care quality.
- Delivered compassionate care to residents, enhancing their daily living experiences and fostering a nurturing environment.
- 1on1 care to each resident
Education
Associate's - Dental Assisting
Pearl River Community College
Skills
- Flexibility
- Home Care
- Healthcare
- Caregiving
- Records Management
- Patient care
- Customer service
- Medical terminology
- Hospital experience
- Care plans
- Problem Solving
- Patient Support
- Health Monitoring
- Daily living assistance
- Team collaboration
- Service improvement
- Problem solving
- Customer Service
- Communication Skills
Certification
STATE TESTED NURSING ASSISTANT
Timeline
Amada Senior Care
CNA
02.2026 - Current
Customer Service Representative
Maximus
11.2024 - 01.2026
PCA - Personal Care Assistant
Park Terrace Nursing and Rehabilitation Center
04.2024 - 10.2024
CNA/Caregiver
Heritage Manor of Slidell
08.2023 - 03.2024
Caregiver
Trinity Health
09.2021 - 08.2023
Caregiver
Oakwood Rehabilitation and Skilled Nursing Center
03.2019 - 09.2021
Associate's - Dental Assisting
Pearl River Community College