Work History
Summary
Overview
Education
Work Availability
Skills
Timeline
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Kiara Gutierrez

Kiara Gutierrez

Bartender
Santa Rosa,CA

Work History

Front Cashier

Little Caesars Pizza
Phoenix, AZ
08.2023 - 12.2023
  • Assisted with purchasing decisions and located merchandise for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.

Bartender

Embassy Suites
Phoenix, AZ
09.2015 - 03.2021
  • Cleaned glassware, reset tables, and disposed of debris to uphold inviting and sanitary customer spaces.
  • Engaged with managers to strategize special events and promotions like trivia nights for enhancing customer acquisition.
  • Tracked inventory accuracy and communicated ordering necessities to management for liquor, beer, wine, and bar supplies.
  • Directed accurate registers and created daily sales reports validating inventory usage statistics.
  • Handled customer orders and maximized opportunities to highlight unique beverage and food choices.
  • Maximized revenue by effectively upselling daily specials and beverage promotions.
  • Created distinctive signature cocktails to strengthen bar marketing brand and maximize profitability.
  • Optimized bar inventory and storage protocols to uphold stock within desired levels and fulfill anticipated customer needs.
  • Supervised bar inventory control, refreshed stock levels, and managed procurement of spirits, beer, wines, and mixers.
  • Coordinated with servers on specialty drink orders by swiftly preparing on-demand items
  • Optimized revenue and boosted profits by strategically upselling menu items to customers
  • Administered secure cash drawers, efficiently resolving discrepancies to maintain accuracy.
  • Leveraged outstanding organizational and multitasking capabilities to fulfill simultaneous customer team and business demands while reducing risks of delays or errors.
  • Organized bar setup for functionality, managed cash bank, and filled service bar inventory.
  • Managed service for 30+ customers at bar and 4+ tables in bar area.

VIP Cocktail Server/Manager

The Q Lounge/ Bobby Qs
Phoenix, AZ
11.2011 - 08.2015
  • Performed full scope of opening, closing, and shift change responsibilities to maintain smooth restaurant functioning and equip teams for customer service demands.
  • Employed communication and problem-solving abilities to resolve customer issues and enhance long-term loyalty.
  • Reviewed identification to uphold age restrictions for alcoholic beverages.
  • Updated knowledge on menu changes to deliver precise information, guiding customers in choosing ideal meal options tailored to personal tastes.
  • Established enduring rapport with repeat patrons to strengthen guest loyalty
  • Ensured customer satisfaction via timely table check-ins to gauge food and beverage requirements.
  • Sustained high standards of bar safety through vigilant observation of guest behavior and enforcing service limitations when necessary
  • Efficiently rearranged and disinfected tables post-customer visits to promote quick turnover and optimize guest flow.
  • Upheld precision and streamlined operations in sales transactions.
  • Facilitated bartending tasks amid peak customer demand.
  • Foreseen guest requirements and offered proactive assistance.
  • Interacted with guests to capture orders and analyze requirements.
  • Provided exceptional service of alcoholic and non-alcoholic beverages in bar setting.
  • Collected soiled flatware and glassware for delivery to sanitizing station.
  • Engaged new customers, presented specials, processed drink orders, and fostered instant positive relationships with guests.
  • Supervised guests for signs of intoxication and swiftly alerted management regarding concerns, enhancing safety and comfort for all visitors.

Sales Associate

Wet Seal LLC
Phoenix, AZ
04.2008 - 08.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Summary

Experienced bartender with a strong background in various hospitality venues, from high-end restaurants to local bars and concert halls. Demonstrates advanced mixology skills and a talent for delivering outstanding customer service. Aiming to contribute to a vibrant and challenging workplace.

Overview

16
16
years of professional experience

Education

High School Diploma - undefined

H.S.I Charter School
Phoenix, AZ
03.2009

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

alcohol management practices

Alcohol knowledge Wine and beer proficiency Beverage service expertise

Business development

upkeep routines

communication skills

Customer service involvement

cocktail creator

Phoenix AZ lodging

Culinary decoration skills Health and safety regulations

Compliance oversight Cash operations Financial integrity

Retail transaction systems

Staff training programs

Timeline

Front Cashier

Little Caesars Pizza
08.2023 - 12.2023

Bartender

Embassy Suites
09.2015 - 03.2021

VIP Cocktail Server/Manager

The Q Lounge/ Bobby Qs
11.2011 - 08.2015

Sales Associate

Wet Seal LLC
04.2008 - 08.2008

High School Diploma - undefined

H.S.I Charter School

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Kiara GutierrezBartender