Kiara Haddock
Fort Worth
Summary
Proactive leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Diligent professional with many years of experience maintaining seamless business operations.
Overview
9
9
years of professional experience
Work History
CRM & Outreach Coordinator
Dogtopia
Roanoke
01.2025 - Current
- Participated in local community marketing efforts, including planning and coordinating events, sourcing necessary materials, and overseeing both in-store and community events to maximize enrollments.
- Monitored and analyzed financial reports, including expense and income statements. Recruited, trained and supervised the front desk team, stepping in as needed to maintain smooth daily operations and provide exceptional customer service to maintain customer retention. Created and managed employee schedules; conducted performance evaluations, provided feedback to foster staff growth and address any conflicts.
- Managed facility operations by overseeing appointment scheduling, payment processing and returns.
- Managed inbound communication, responding to calls and emails. Drove enrollment sales, actively addressed and resolved client concerns, responding promptly to any inquiries or existing clientele, improving overall customer satisfaction and loyalty.
- Developed and executed email marketing campaigns and social media promotions or ads in order to increase our brand visibility. Actively participated in marketing and management meetings, to strategically plan upcoming events and discuss financial reports.
Sales Associate
J Crew Factory
Fort Worth
01.2023 - Current
- As a sales associate, my core responsibilities consisted of greeting customers and maintaining excellent customer service.
- Processed returns and exchanges, prioritizing exceptional customer service, upholding a clean and organized work environment, and built lasting relationships with our customers.
- Handled a range of customer interactions, including phone calls and online orders. I addressed customer concerns to ensure their contentment with our services. Maintained a commitment to providing top-tier service while handling phone calls, as well as efficiently processing orders, refunds, exchanges, and customer transactions.
- Assisted customers in selecting and coordinating outfits to meet their lifestyle preferences and needs, providing personalized wardrobe recommendations.
Owner, Pet Sitter and Dog Walker
Precious Pets Pet Care
Fort Worth
10.2019 - Current
- Manage all aspects of business operations, including handling email and phone inquiries, overseeing administrative tasks, maintaining client schedules, managing profiles, and processing invoices.
- Deliver exceptional pet care services, including feeding, bathing, walking, playtime, transport, and medication administration, ensuring pets' well-being and comfort.
- Build and maintain strong relationships with pet owners through clear, consistent communication, addressing concerns, and providing consistent updates to ensure high satisfaction levels.
- Enhance service quality by staying up to date with industry best practices; maintaining pet care insurance and holding Pet CPR and First Aid certification to uphold the highest safety and care standards.
- Exhibit a commitment to client and pet satisfaction through dedication and strong attention to detail with a proactive approach to service improvement.
Assistant Manager
Petbar Boutique
Fort Worth
06.2024 - 12.2024
- Recruited, trained, and supervised a team of grooming/bathing staff and receptionists, enhancing team performance and service quality. Created and managed employee schedules; conducted performance evaluations, provided feedback to foster staff growth and address any conflicts.
- Drove membership sales, actively addressed and resolved client concerns, responding promptly to any inquiries or existing clientele, improving overall customer satisfaction and loyalty.
- Streamlined salon operations by overseeing appointment scheduling, payment processing. Enforced salon policies and procedures to keep industry standards.
- Maintained cleanliness and organization of the salon, including grooming/bathing areas, lobby and equipment. Managed inventory of grooming/bathing supplies. Ensured high standards of grooming services, prioritizing pets' safety and comfort, and implementing quality checks to ensure positive feedback from clients.
- Developed and executed impactful marketing strategies. Managed social media presence and online reviews. Organized and participated in promotional events and community outreach.
Lead Front Desk Associate
Petbar Boutique
Fort Worth
04.2024 - 06.2024
- Warmly greeted members and clients upon arrival, managed phone and text communications promptly.
- Scheduled and managed appointments, processed payments, and promoted and sold the membership program. Strived to maintain lasting relationships with our customers and with our members.
- Maintained up-to-date knowledge of memberships and promotions while keeping management informed of member concerns and adhering to policies.
- Fostered positive team relationships, led daily tasks for Bathers and other front desk associates. Ensured cleanliness and sanitation of the front desk, lobby, and self-service wash areas.
- Performed quality assurance checks to ensure pets' safety and satisfaction before returning them to their owners.
Customer Service Associate
Home Depot
Fort Worth
11.2015 - 11.2018
- Started as a cashier, demonstrating exceptional customer service and cash handling skills, which led to a promotion to the Customer Service position.
- Managed returns, exchanges, and customer inquiries with a focus on maintaining high service standards. Efficiently handled phone and online orders, ensuring timely and accurate order processing.
- Proactively resolved customer issues and followed up on orders.
- Worked closely with teammates to ensure all orders were fulfilled, customer callbacks were made, and in-store customers received prompt and friendly service.
- Maintained a well-organized workspace, contributing to a smooth operational flow and improved customer experience.
Education
Associate's - business administration and management
Tarrant County College
05.2020
Skills
- Bilingual (English and Spanish)
- Invoice processing
- Extensive business scheduling
- Time management
- Microsoft office
- Team leadership
- Social media marketing
- CRM
- Event planning
- Budget control
- Google office
- Talent acquisition
- Onboarding and orientation
Timeline
CRM & Outreach Coordinator
Dogtopia
01.2025 - Current
Assistant Manager
Petbar Boutique
06.2024 - 12.2024
Lead Front Desk Associate
Petbar Boutique
04.2024 - 06.2024
Sales Associate
J Crew Factory
01.2023 - Current
Owner, Pet Sitter and Dog Walker
Precious Pets Pet Care
10.2019 - Current
Customer Service Associate
Home Depot
11.2015 - 11.2018
Associate's - business administration and management
Tarrant County College