Kiara Harper
Norfolk,VA
Summary
Dynamic Patient Access Representative with a proven track record at Sentara, excelling in patient registration and insurance verification. Known for empathetic communication and meticulous attention to detail, I effectively facilitated seamless patient experiences while ensuring HIPAA compliance. Committed to delivering exceptional customer service and resolving issues with professionalism and care.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Sentara
Norfolk, VA
08.2023 - Current
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Facilitated communication between patients, staff members, and third party payers.
- Collaborated with other departments to ensure quality customer service was delivered.
- Actively participated in team meetings and training sessions.
- Scanned documents into electronic medical records system.
- Collected co-pays and other payments from patients at time of service.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Managed incoming faxes related to patient registration processes.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
Disputes Specialist
Portfolio Recovery Associates
Norfolk, VA
02.2019 - 08.2023
- Assisted customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
- Conducted research utilizing internal systems and external sources to validate claims and resolve discrepancies.
- Collaborated with other departments within the company to ensure prompt resolution of disputes.
- Created detailed summaries of each case along with recommendations for resolving them.
- Performed administrative duties such as filing documents, creating reports, entering data into databases and updating customer profiles.
- Monitored account activity for suspicious behavior that may indicate potential fraud or identity theft.
- Responded promptly to emails, faxes and phone calls regarding disputes.
- Maintained accurate records of all dispute activity on customer accounts.
LONG-TERM CARE REPERSENATIVE
Metlife
Chesapeake, VA
09.2017 - 08.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Maintained customer records in company database.
- Performed data entry activities as needed.
- Maintained accurate records of customer interactions using company software systems.
Personal Caregiver
Personal Touch Home Health Care
NORFOLK, VIRGINIA
12.2014 - 09.2017
- Demonstrated empathy towards patients while maintaining professional boundaries.
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Maintained accurate records of services provided to each client.
- Administered medication as prescribed by physicians in accordance with state regulations.
- Provided emotional support to clients and families during difficult times.
- Organized recreational activities for clients such as walks outdoors or reading books together.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Accompanied clients to doctor appointments or other errands outside the home.
- Assessed the physical condition of the client on a regular basis and reported any changes or concerns to supervisor.
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
Education
High School Diploma -
Granby High School
Norfolk, VA06-2010
Skills
- Patient registration
- Insurance verification
- Data entry
- Electronic medical records
- Payment processing
- Customer service
- HIPAA compliance
- Empathetic communication
- Attention to detail
Timeline
Patient Access Representative
Sentara
08.2023 - Current
Disputes Specialist
Portfolio Recovery Associates
02.2019 - 08.2023
LONG-TERM CARE REPERSENATIVE
Metlife
09.2017 - 08.2021
Personal Caregiver
Personal Touch Home Health Care
12.2014 - 09.2017
High School Diploma -
Granby High School
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