Kiara Hatcher
Roseburg,Oregon
Summary
Seasoned Customer Service Representative with a proven track record at Asurion, adept in problem-solving and critical thinking, excelling in high-stress situations to enhance customer loyalty. Skilled in data entry and technical support, demonstrating a unique blend of technical proficiency and exceptional active listening to resolve complex issues efficiently.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Asurion
02.2016 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
TMS
09.2013 - 05.2014
- Answered catalog calls, placed orders and promoted company sales.
Education
Klamath Union High School
Klamath Falls, OR06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Call center experience
- Payment Processing
- Scheduling
- Order Processing
- Technical Support
Timeline
Customer Service Representative
Asurion
02.2016 - 09.2016
Call Center Representative
TMS
09.2013 - 05.2014
Klamath Union High School
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