Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kiara Heiler

Philadelphia,PA

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

3
3
years of professional experience

Work History

Manager/Head Cashier

Johnny Scoops
05.2021 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Receptionist/Assistant Front Office Manager

Saltwater Outpost
04.2024 - 08.2024
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.

Front Desk Medical Receptionist

Dr. Fanelly Podiatrist
09.2022 - 03.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

Nursing

Holy Family University
Philadelphia, PA
12-2027

High School Diploma -

MaST Community Charter High School II
Philadelphia, PA
06-2023

Skills

  • Customer service

  • Team leadership

  • Time management

  • Decision-making

  • Verbal and written communication

  • Relationship building

  • Appointment scheduling

  • Spreadsheet tracking

  • HIPAA compliance

  • Fast Learner

Accomplishments

  • Trained 4 new hires on sales and service techniques.
  • Resolved product issue through consumer testing.
  • Promoted to Manager after only 2 months for exceptional performance.
  • Completed manager training program.

Timeline

Receptionist/Assistant Front Office Manager

Saltwater Outpost
04.2024 - 08.2024

Front Desk Medical Receptionist

Dr. Fanelly Podiatrist
09.2022 - 03.2024

Manager/Head Cashier

Johnny Scoops
05.2021 - 09.2024

Nursing

Holy Family University

High School Diploma -

MaST Community Charter High School II

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Kiara Heiler