Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Herron

Chatsworth,CA

Summary

Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Apartment Leasing Consultant

Equity Residential
10.2022 - Current
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Receptionist

Top Coat Nail Studio
01.2021 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.

Brow Artist

Ulta Salon And Cosmetics
09.2018 - 11.2021
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Followed strict safety standards to protect clients from injury or infection.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Educated clients on how to clean and maintain lash extensions.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Developed loyal following of clients by providing high-quality services.
  • Increased revenue through effective customer service and inventory management.
  • Maintained regular client list and successfully handled walk-in customers.

Sales Associate Team Leader

Sally's Beauty Supply
01.2017 - 11.2017
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

State Board License - Master Aesthetician

Design School of Cosmetology
Paso Robles, CA
12.2019

High School Diploma -

Paso Robles High School
Paso Robles, CA
05.2013

Skills

  • Market Analysis
  • Fair Housing Laws
  • Marketing Strategies
  • Computer Proficiency
  • Goal Oriented
  • Decision Making
  • Teamwork Orientation
  • Self-Motivation
  • Problem Solving
  • Time Management
  • Effective Communication
  • Attention to Detail
  • Property Management
  • Customer Service
  • Sales Techniques
  • Telephone Etiquette
  • Organizational Skills
  • Multitasking Abilities
  • Event Planning
  • Phone and Email Etiquette
  • Application Processing
  • Leasing and Sales
  • Property Inspections

Timeline

Apartment Leasing Consultant

Equity Residential
10.2022 - Current

Receptionist

Top Coat Nail Studio
01.2021 - 09.2022

Brow Artist

Ulta Salon And Cosmetics
09.2018 - 11.2021

Sales Associate Team Leader

Sally's Beauty Supply
01.2017 - 11.2017

State Board License - Master Aesthetician

Design School of Cosmetology

High School Diploma -

Paso Robles High School

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Kiara Herron