Kiara Hills
Savannah,GA
Overview
11
11
years of professional experience
Work History
Forklift Operator
Shaw Industries
07.2025 - 02.2026
- A forklift operator safely drives industrial trucks to move, load, unload, stack, and track materials across warehouses or construction sites. They are vital to supply chain operations, responsible for organizing inventory, maintaining equipment, and preparing products for secure transport
Shipping and Receiving
Masis Staffing Solutions
05.2024 - 07.2025
- Unload delivery trucks and inspect incoming items against packing lists and purchase orders to verify accuracy and condition.Report Damages: Document and report any missing, incorrect, or damaged products.Stocking: Tag, label, and securely store received items in designated warehouse or inventory locations.Shipping OperationsOrder Fulfillment: Examine outgoing orders to ensure proper items, quantities, and packaging are used according to company and carrier standards.Documentation: Generate and manage essential shipping documents, including work orders, bills of lading, and tracking information.
Sales Associates
AT&T
05.2023 - 06.2025
- Virtual customer engagement, like calls, emails, and video chats, focusing on lead generation, nurturing client relationships, presenting products, handling objections, and closing sales, often using CRM software and digital tools to manage the entire sales cycle from home.
Medical Receptionist
Concentra Urgent Care
01.2023 - 03.2025
- Welcoming patients, registering new patients, and updating demographics and insurance information.Scheduling: Managing, scheduling, canceling, and rescheduling patient appointments via phone or in-person, as well as sending appointment reminders.Administrative Support: Answering and routing calls, managing office email, processing incoming/outgoing mail, and keeping the reception area tidy.Financial & Insurance: Collecting co-pays, processing payments, verifying insurance eligibility, and assisting with billing inquiries.Records Management: Filing and retrieving patient records, ensuring compliance with HIPAA guidelines.Office Coordination: Maintaining front office supplies, handling medical equipment inventory, and coordinating with clinical staff regarding patient flow and delays.
Customer Service Representative
Chatham County Courthouse
10.2021 - 11.2024
- Manage high volumes of calls, chats, or emails.
- Follow established communication procedures and guidelines.
- Build customer relationships and trust through open communication.
- Upsell or cross-sell additional products/services when appropriate.
- Escalate complex or unresolved issues to supervisors or specialists.
- Follow up with customers to ensure satisfaction.
- Stay updated on new products, services, and company policies.
- Meet performance metrics like call handling times and resolution rates.
Sales Representative
JW Marriott Savannah
11.2022 - 10.2024
- Selling a company's products services by generating leads, understanding customer needs, demonstrating value, negotiating, closing deals, and maintaining client relationships to meet sales targets, acting as the main link between the business and its customers through direct interaction, presentations, and CRM management.
Sales Associate
Bass Pro Shops
07.2020 - 10.2024
- Driving sales and ensuring customer satisfaction by greeting shoppers, understanding needs, recommending products, processing transactions (sales/returns), maintaining a tidy sales floor with stocked shelves, and building customer relationships, all while mastering product knowledge and store promotions.
Lead Front Desk Receptionist
Hampton by Hilton
06.2019 - 07.2021
- Manages front office operations, supervises reception staff, and ensures excellent visitor experience, combining standard reception duties like greeting guests, managing calls, and scheduling with leadership tasks such as training, scheduling the team, handling complex issues, maintaining supplies, and optimizing administrative processes for efficiency and professionalism.
Customer Service Representative
MCI
06.2018 - 08.2020
- Being the first point of contact for customers, handling inquiries, resolving complaints, providing product info, processing orders returns, and documenting interactions across phone, email, or chat to ensure satisfaction and build relationships
Receptionist
Shaw Industries
01.2015 - 04.2017
- Greet visitors and clients warmly and provide them with information or direct them to the appropriate person.
- Maintain a clean, tidy, and presentable reception area.
- Manage building access by monitoring logbooks and issuing visitor badges.
- Provide security by following safety procedures and controlling access through the reception desk.
Education
Bachelor of Arts - Master
Savannah High
Savannah, GA05.1999
Skills
Material lifting operation
Forklift operation license
shipping operations
Inventory control
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Forklift Operator
Shaw Industries
07.2025 - 02.2026
Shipping and Receiving
Masis Staffing Solutions
05.2024 - 07.2025
Sales Associates
AT&T
05.2023 - 06.2025
Medical Receptionist
Concentra Urgent Care
01.2023 - 03.2025
Sales Representative
JW Marriott Savannah
11.2022 - 10.2024
Customer Service Representative
Chatham County Courthouse
10.2021 - 11.2024
Sales Associate
Bass Pro Shops
07.2020 - 10.2024
Lead Front Desk Receptionist
Hampton by Hilton
06.2019 - 07.2021
Customer Service Representative
MCI
06.2018 - 08.2020
Receptionist
Shaw Industries
01.2015 - 04.2017
Bachelor of Arts - Master
Savannah High