Kiara Hines

• Coordinated document preparation and processing to improve efficiency of legal submissions in court systems.
• Executed follow-up communications with court systems to track case progress.
• Corrected discrepancies related to improperly filed documents across court systems.
• Acquired contact information for effective coordination of collections and recovery processes.
• Conducted diverse clerical tasks to enhance overall operational efficiency.
• Guided branches through completion of legal documentation processes.
• Evaluated contracts, invoices, and correspondence linked to customer accounts.
• Assessed financial status changes in customer accounts for timely updates.

• Facilitated efficient processing of deposits, withdrawals, transfers, loan payments, and cash advances
• Guided customers through banking product options to elevate satisfaction and boost sales.
• Addressed customer complaints promptly, escalating issues to bank management when necessary.
• Managed vault and ATM machine balances to sustain correct cash flow integrity.
• Implemented third party, Chexar, to facilitate customer service tasks, improving overall efficiency
• Facilitated opening and closing of savings and checking accounts for customer convenience.
• Generated new business by marketing financial products to prospective and existing clients.
• Sustained expertise in bank policies to handle customer inquiries proficiently.

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• Ensured compliance with store operations, maintaining consistency across all processes.
• Engaged customers through proactive interaction to enhance shopping experience.
• Accurately processed purchases and returns, providing correct change to customers.
• Prepared merchandise for sales floor in accordance with company procedures.
• Promoted credit and loyalty programs to increase customer retention.
• Conducted markdown scans, organizing clearance sections effectively.
• Operated point-of-sale systems to facilitate accurate customer transactions.
• Maintained clean work environment through regular sweeping, dusting, and mopping.

• Addressed customer complaints efficiently, enhancing satisfaction through expert service.
• Managed inbound calls, chats, and emails, offering comprehensive frontline support for product and service transactions.
• Enhanced familiarity with products, services, and promotions to provide effective customer assistance.
• Recorded customer interactions and sales with precision in computer system.
• Executed payment transactions and configured new accounts while upholding professional demeanor.
• Recognized upselling opportunities through analysis of customer needs and advocated for additional features.
• Educated customers on billing procedures and facilitated payment options setup.
• Refined databases through incorporation of precise customer information, preferences, and order details.

• Addressed customer complaints rapidly to maintain satisfaction and loyalty.
• Monitored food preparation areas to enforce strict sanitation standards.
• Supervised inventory levels and secured supplies to ensure product quality.
• Evaluated weekly sales data to identify trends and optimize operations.
• Conducted training sessions for new employees on company policies and procedures.
• Mentored team members on responsibilities and safety protocols, improving performance.
• Verified accuracy of daily sales reports before management review.
• Collaborated with departments to resolve staffing and operational issues.

• Resolved customer complaints promptly to enhance satisfaction and loyalty.
• Monitored inventory levels and ordered supplies to maintain product quality standards.
• Ensured accuracy of daily sales reports prior to management review.
• Coached team members on job duties and safety protocols to boost performance.
• Inspected food preparation areas to consistently uphold sanitation standards.
• Communicated across departments to address staffing and operational issues effectively.
• Analyzed weekly sales data to identify trends and optimize operations.
• Led training sessions for new employees on company policies and procedures.

• Processed food and beverage orders, ensuring timely delivery to guests.
• Resolved customer complaints swiftly while maintaining a positive attitude.
• Accurately managed cash transactions using cash register systems.
• Replenished beverage supplies to sustain service efficiency.
• Served alcoholic beverages responsibly in compliance with state regulations.
• Established rapport with regular customers through engaging conversations.
• Greeted guests, presented menus, and communicated daily specials effectively.
• Assisted coworkers during peak hours to elevate overall service quality.

• Processed food and beverage orders, ensuring timely delivery to guests.
• Resolved customer complaints swiftly while maintaining a positive attitude.
• Accurately managed cash transactions using cash register systems.
• Replenished beverage supplies to sustain service efficiency.
• Established rapport with regular customers through engaging conversations.
• Greeted guests, presented menus, and communicated daily specials effectively.
• Assisted coworkers during peak hours to elevate overall service quality.