Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Hodge

Clewiston

Summary

Dynamic educator with a proven track record at Hendry County School Board, excelling in lesson planning and classroom management. Adept at implementing differentiated instruction to enhance student engagement and success. Recognized for exceptional behavioral guidance and fostering a positive learning environment, ensuring all students thrive academically and socially.

Overview

8
8
years of professional experience

Work History

Substitute Teacher

Hendry County School Board
LaBelle
04.2025 - Current
  • Implemented lesson plans to engage students and facilitate learning.
  • Managed classroom behavior to create a positive learning environment.
  • Collaborated with teachers to align curriculum and instructional strategies.
  • Assisted in student assessments and provided constructive feedback.
  • Adapted teaching methods to meet diverse student needs and learning styles.
  • Supervised students during activities and ensured their safety at all times.
  • Communicated effectively with parents regarding student progress and behavior.
  • Provided support in administrative tasks, including grading assignments and maintaining records.
  • Encouraged positive behavior among students through effective communication techniques.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Implemented school policies and procedures in the classroom.
  • Monitored student progress throughout the day.
  • Supported special needs students by providing individual instruction as needed.
  • Engaged students in discussions to promote interest and drive learning.
  • Provided notes and reports on school day activities to primary teacher.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Ensured that each student had access to appropriate materials and resources.
  • Collaborated with other teachers to ensure student success.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Organized lesson plans and activities for students.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Adapted teaching methods to accommodate diverse learning styles.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Developed creative learning strategies to engage all types of learners.
  • Provided feedback on assignments or projects given by the regular teacher.
  • Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
  • Administered tests and assessments according to school guidelines.
  • Participated in professional development programs related to education topics.
  • Integrated technology into lessons whenever possible.
  • Served as a mentor for new substitute teachers when necessary.
  • Maintained accurate records of student attendance and performance.
  • Implemented differentiated instruction strategies based on individual student needs.

Technical Support Representative

Smart Start
Grapevine
04.2024 - 04.2025
  • Assisted customers with software issues and hardware troubleshooting.
  • Documented support interactions in ticketing system for follow-up.
  • Collaborated with engineering team to resolve technical problems.
  • Educated users on product features and best practices for usage.
  • Managed incoming calls and prioritized customer queries effectively.
  • Provided remote assistance using screen-sharing tools for complex issues.
  • Escalated unresolved tickets to higher-level support teams promptly.
  • Maintained knowledge base articles for common technical inquiries and solutions.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Provided technical assistance to customers through phone, email and chat support.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Used remote login tools to assist clients with technical and product questions.
  • Served as first point of contact for incoming technical service calls and emails.
  • Supported customers with online billing, access, and account issues.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Collaborated with other departments such as sales, marketing, and engineering, as required.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Created reports on customer complaints and feedback for management review.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Recommended upgrades or additional features that could enhance user experience.
  • Performed regular maintenance checks on customers' systems.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Cafeteria Worker

Sodexo Food Service
LaBelle
08.2023 - 03.2024
  • Prepared and served meals in compliance with health and safety standards.
  • Assisted in inventory management and restocked supplies as needed.
  • Maintained cleanliness of kitchen and dining areas throughout shifts.
  • Collaborated with team members to ensure efficient meal service operations.
  • Operated kitchen equipment safely and effectively during food preparation.
  • Communicated dietary restrictions to kitchen staff for special meal requests.
  • Supported training of new cafeteria workers on operational procedures.
  • Ensured proper food storage methods to maintain freshness and prevent waste.
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Followed guidelines for safe serving, appropriate temperatures and proper presentation.
  • Adhered to sanitation policies when cleaning work areas.
  • Organized and prepared ingredients for batch cooking.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Stocked shelves with necessary supplies for cafeteria operations.
  • Performed work to top standards, proving best service for students, employees and school visitors.
  • Operated industrial dishwasher to wash glassware and utensils.

School Crossing Guard

Hendry County Sheriffs Office
LaBelle
01.2018 - 08.2021
  • Monitored traffic flow to ensure safe pedestrian crossing.
  • Assisted students in safely navigating busy intersections.
  • Communicated with drivers to enforce traffic safety regulations.
  • Reported hazardous conditions to local authorities for prompt resolution.
  • Collaborated with school officials on safety initiatives and procedures.
  • Trained new crossing guards on safety protocols and responsibilities.
  • Maintained a visible presence to deter unsafe driving behaviors.
  • Engaged with the community to promote awareness of traffic safety issues.
  • Assisted pedestrians in crossing the street safely and efficiently.
  • Monitored school grounds and reported suspicious activity.
  • Educated students on following instructions given by Crossing Guards and obeying traffic laws when walking across streets or intersections.
  • Ensured that all vehicles stopped at designated stops while children crossed the street.
  • Notified parents and guardians if their children were observed engaging in unsafe practices while crossing the street.
  • Reported incidents of distracted driving or parking violations near school zones to local law enforcement agencies.
  • Provided directions to children regarding safety protocols when crossing streets.
  • Observed proper hand signals and signs when directing student crossings.
  • Adhered to strict standards set by state and federal regulations concerning student safety at school crossings.
  • Attended meetings with relevant stakeholders to discuss strategies on how best to improve safety measures at school crossings.
  • Directed traffic away from areas where students were crossing.
  • Maintained communication with school officials regarding any changes in traffic patterns or other potential hazards near school crossings.
  • Monitored traffic to ensure safe passage of pedestrians.
  • Conducted regular patrols around schools during peak hours for pedestrian traffic flow.
  • Informed parents and guardians about available transportation options for students who need assistance getting home from school safely each day.
  • Wore protective and reflective gear regularly.
  • Reminded motorists to follow posted speed limits when passing through school zones.
  • Inspected crosswalks for hazards such as broken glass, potholes. prior to allowing pedestrians to cross.
  • Held up traffic flow to help students, guardians and pedestrians easily cross street.
  • Provided detailed instructions to children regarding street crossing safety.
  • Cultivated effective relationships with pedestrians by utilizing active listening and dynamic interpersonal skills.
  • Collaborated with team members to verify proper coverage at assigned intersections.
  • Distributed traffic control signs and markers at designated points.
  • Warned drivers and pedestrians of hazards using signs, flags, lanterns and hand signals.
  • Communicated traffic and crossing rules to students and community members.
  • Drafted reports detailing daily traffic, infractions and data.
  • Discussed traffic routing plans and control point locations with superiors.
  • Learned locations and purpose of street traffic signs within assigned patrol areas.

Education

High School Diploma -

Clewiston High School
Clewiston, FL
05-2009

Skills

  • Lesson planning
  • Classroom management
  • Student assessment
  • Behavioral guidance
  • Differentiated instruction
  • Customer service

Timeline

Substitute Teacher

Hendry County School Board
04.2025 - Current

Technical Support Representative

Smart Start
04.2024 - 04.2025

Cafeteria Worker

Sodexo Food Service
08.2023 - 03.2024

School Crossing Guard

Hendry County Sheriffs Office
01.2018 - 08.2021

High School Diploma -

Clewiston High School

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