Dedicated and adaptable professional with experience in customer support, education, and food service.
Recognized for strong communication, problem-solving, and relationship-building skills. Proven ability to support
customers and students, manage multiple responsibilities, and deliver high-quality service in fast-paced
environments.
Overview
8
8
years of professional experience
Work History
Technical Support & Retention Specialist
Smart Start
01.2024 - 01.2025
Resolved customer technical issues and provided remote support.
Analyzed customer data and assisted with retention initiatives.
Maintained a high level of customer satisfaction through effective communication.
Substitute Teacher
Hendry County School Board
01.2022 - Current
Delivered classroom instruction and implemented lesson plans.
Managed student behavior and maintained productive learning environments.
Adapted quickly to different grade levels and classroom needs.
Cafeteria Worker
Sodexo
01.2024 - 01.2025
Prepared and served food while following safety and sanitation standards.
Processed payments and provided excellent customer service.
School Crossing Guard
Hendry County Sheriff's Office
01.2018 - 01.2020
Ensured student safety and directed traffic during school arrival and dismissal.
Promoted safe crossing practices and community awareness.
Retention Specialist/Tier 1 Technical Support Representative at Verizon Wireless- AloricaRetention Specialist/Tier 1 Technical Support Representative at Verizon Wireless- Alorica
Fire Services Education Specialist Supervisor, Certification Program Manager, Fire Services Technical Advisor, Recruitment & Retention Specialist at Office of the State Fire CommissionerFire Services Education Specialist Supervisor, Certification Program Manager, Fire Services Technical Advisor, Recruitment & Retention Specialist at Office of the State Fire Commissioner