Sekou Dembele
San Antonio,TX
Summary
Resourceful, detail-oriented individual who holds confidentiality and integrity at the highest regard. Able to communicate efficiently and effectively across diverse personalities and cultural backgrounds. Looking to pursue a position that allows for personal and educational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Fresh Success Marketing Group
04.2024 - Current
- Promotes honesty and integrity while working customer accounts
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Improved overall team productivity by implementing best practices in organization and time management.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Student Worker
Fort Lewis Athletic Department
08.2023 - 03.2024
- Films and produce streaming for various athletic programs
- Worked in team environment to maintain high levels of productivity.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
- Operated cash register to manage payments and provide receipts for proof of transaction.
- Assisted in the development of new campus initiatives, contributing ideas and researching potential best practices in order to achieve desired outcomes.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Provide hospitality to individuals with season passes to athletic events.
Peer Educator
Fort Lewis College
08.2023 - 03.2024
- Identified gaps in existing resources available to students; collaborated with relevant departments on campus to address these needs proactively.
- Increased retention rates among peers through consistent follow-up and personalized support.
- Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
- Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
- Empowered students through knowledge sharing on critical life skills such as stress management, time management, and conflict resolution techniques.
- Collaborated with fellow Peer Educators to develop dynamic lesson plans tailored to specific student needs.
- Actively participated in ongoing professional development training to enhance my teaching skills as a Peer Educator.
- Assisted in the recruitment, selection, and training of new Peer Educators, ensuring they were well-equipped to fulfill their roles successfully.
- Boosted student engagement by creating relatable and relevant discussion topics for peer education sessions.
- Established a safe and inclusive environment for open dialogue on sensitive issues, fostering mutual understanding and respect among students.
- Adapted teaching methods according to individual learning styles, ensuring each participant fully understood the content being covered during sessions.
- Evaluated the effectiveness of peer education programs by gathering feedback from students and staff, implementing improvements where necessary.
- Improved overall campus wellbeing by coordinating events that promoted health awareness and self-care strategies.
- Served as a positive role model for students by maintaining high standards of professionalism, ethics, and personal conduct at all times.
Intake Specialist & Operations Support
Open Sky Wilderness Therapy
05.2023 - 03.2024
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Participated in ongoing professional development opportunities to stay current on industry best practices for effective intake processes and service delivery techniques.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Basketball Camp Volunteer
Southern Illinois University
07.2019 - 08.2019
- Contributed to camp organization and efficiency by managing daily schedules and activities for the campers.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Fostered a positive, inclusive environment by addressing any conflicts or issues among campers in a respectful manner.
- Developed rapport with each camper individually, creating trusting relationships that encouraged personal growth within the sport of basketball.
- Promoted sportsmanship among campers through modeling appropriate behavior on and off the court.
- Participated in ongoing professional development opportunities related to coaching strategies or youth leadership skills.
- Developed players'' fundamental basketball skills by implementing comprehensive drills during practice sessions.
- Improved camper teamwork abilities through strategic team-building exercises.
- Provided constructive feedback to players, enabling them to improve their performance throughout the camp duration.
- Collaborated with fellow volunteers to create an enjoyable atmosphere for both campers and staff members alike.
- Ensured the safety of all participants by enforcing proper use of equipment and monitoring physical activity levels.
- Increased camper engagement with motivational speeches and goal-setting sessions.
- Facilitated communication between coaches, parents, and players to ensure a successful experience for all parties involved.
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
Intern
National Bank Of Development And Leadership
05.2017 - 08.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Masters of Science - Leading in Context
Fort Lewis College
Durango, CO05.2025
Bachelors of Science - Sports Administration
Southern Illinois University
Carbondale, IL05.2022
Skills
- Issue Resolution
- Relationship Building
- Goal-Oriented
- Teamwork and Collaboration
- Leadership
- Confidentiality
- Compassion
- Fluent in English, French, and Bambara
- Communication
- Professional boundaries
- Physical Fitness
- Self-defense training
- Family engagement
Certification
06/2018, Finance Management, Sup Management, Bamako, Mali
Awards
- 2017, Most Valuable Player, African Basketball 3 vs 3 Championship
- 2017, Third Place Rebounder, African Championship
- 2022, National Association of Basketball Coaches Academic Excellence Honors Court Award, Southern Illinois University, Carbondale, IL
Affiliations
- Fort Lewis College Basketball Team
- Southern Illinois University Carbondale Basketball Team
Languages
French
Native or Bilingual
Bambara
Native or Bilingual
Timeline
Account Manager
Fresh Success Marketing Group
04.2024 - Current
Student Worker
Fort Lewis Athletic Department
08.2023 - 03.2024
Peer Educator
Fort Lewis College
08.2023 - 03.2024
Intake Specialist & Operations Support
Open Sky Wilderness Therapy
05.2023 - 03.2024
Basketball Camp Volunteer
Southern Illinois University
07.2019 - 08.2019
Intern
National Bank Of Development And Leadership
05.2017 - 08.2017
Masters of Science - Leading in Context
Fort Lewis College
Bachelors of Science - Sports Administration
Southern Illinois University
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