Dedicated and enthusiastic professional with just over 4 years of leadership experience in customer service. I am well rounded and respected by employees and very reliable.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Elegant Beauty Supplies
01.2021 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Mentored team members to enhance professional development and accountability in workplace.
Inventory Specialist
RGIS Inventory Services
01.2020 - 01.2021
Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Performed data entry and completed proper paperwork.
Completed physical inventory counts each month.
Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Monitored and adjusted inventory levels to meet customer needs and demands.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.