Kiara Hurst
Pensacola
Summary
Dynamic and results-driven professional with experience at Navy Federal Credit Union, excelling in customer service and conflict resolution. Proven ability to manage high-stress situations while maintaining clear communication and empathy. Skilled in food preparation and inventory management, consistently enhancing operational efficiency and customer satisfaction.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in any role.
Overview
1
1
year of professional experience
Work History
Crew Member
Mcdonalds
10.2025 - Current
- Prepared and served food and beverages following safety and quality standards.
- Operated kitchen equipment efficiently to maintain a clean and organized workspace.
- Assisted in maintaining inventory levels, ensuring stock availability for service needs.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Participated in regular team meetings to discuss performance improvements and operational challenges.
- Adhered to food safety protocols, contributing to a safe dining environment for customers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Service Representative
Navy Federal Credit Union
01.2025 - 06.2025
- Assisted members with account inquiries and transaction issues, ensuring prompt resolution.
- Provided support in navigating online banking tools, enhancing user experience for members.
- Managed customer interactions through multiple channels, maintaining professionalism and empathy.
- Resolved billing discrepancies by investigating issues and communicating solutions effectively.
- Adapted quickly to policy changes and system updates, ensuring compliance in all interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Escambia High School
1310 N 65th Ave05-2024
Skills
- Food preparation
- Kitchen equipment operation
- Inventory management
- Customer service
- Multitasking efficiency
- Stress management
- Clear communication
- Team collaboration
- Performance improvement
Timeline
Crew Member
Mcdonalds
10.2025 - Current
Customer Service Representative
Navy Federal Credit Union
01.2025 - 06.2025
High School Diploma -
Escambia High School