Summary
Overview
Work History
Education
Skills
Timeline
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Kiara James

Atlanta,United States

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Receptionist

Swiss Pro Solutions
07.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Assistant Manager

Dollar Store
03.2022 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Office Administrator

Maxzone
01.2021 - 03.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Negotiated contracts with clients and developed relationships with key personnel.

Database Entry

Best Buy DC
02.2018 - 05.2020
  • Developed and updated databases to handle customer data.
  • Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
  • Developed scripts and processes for data integration and maintenance.
  • Created and updated database designs and data models.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.

Shift Leader

Walgreens
03.2016 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

High School Diploma -

Terrebonne High School
Houma, LA

L.E. Fletcher Technical Community College
Schriever, LA

Skills

  • Project Management
  • Employee Scheduling
  • Microsoft Access
  • Customer Relationship Management
  • Planning Events
  • Efficient Data Entry
  • Office Administration
  • Verifying Data Accuracy
  • Invoice Preparation
  • Till Counting
  • Aging Reports Analysis
  • Evaluating Open Accounts
  • Deposit Processing
  • Bank Deposits

Timeline

Receptionist

Swiss Pro Solutions
07.2023 - Current

Assistant Manager

Dollar Store
03.2022 - 04.2023

Office Administrator

Maxzone
01.2021 - 03.2023

Database Entry

Best Buy DC
02.2018 - 05.2020

Shift Leader

Walgreens
03.2016 - 01.2018

High School Diploma -

Terrebonne High School

L.E. Fletcher Technical Community College

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Kiara James