Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Military Service
Timeline
Generic

Kiara Johnson

Pulaski,TN

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technician Team Leader

Walmart Auto Center
08.2023 - Current
  • Enhanced team productivity by implementing efficient work schedules and processes.
  • Improved overall equipment reliability through thorough preventive maintenance procedures.
  • Streamlined workflow for increased efficiency by optimizing technician assignments and workload distribution.
  • Boosted customer satisfaction with timely resolution of technical issues and proactive communication.
  • Conducted regular team meetings to encourage collaboration, share updates, and address concerns.

Correctional Officer

TDOC
02.2022 - 07.2023
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.

Technician

Sam's Club
05.2018 - 02.2022
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Manager

Sonic Drive-In
09.2012 - 06.2018
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.

Education

Associate of Science - Medical Admissions

K. C. Job Corps Alternative
Carville, LA
06.2017

High School Diploma -

Louisiana National Guard Youth Challenge Program
Carville, LA
06.2016

Skills

  • Customer service
  • Forklift
  • Retail Sales
  • Training
  • Team Building
  • Software Installation
  • Meeting Facilitation
  • Technical Training
  • Task Delegation
  • Continuous Improvement
  • Interpersonal Skills
  • Conflict Resolution
  • Computer Literacy
  • Active Listening
  • Problem Solving
  • Time Management
  • Adaptability
  • Attention to Detail
  • Team Leadership
  • Performance Improvement
  • Data entry
  • Deadline Management

Certification

  • Certified Forklift Operator
  • Medical Assistant
  • ServSafe
  • Secret Clearance

Additional Information

Skills: Operations (2 years), Management (1 year), General Office Skills (3 years), Inventory Control (2 years), Team Building (5 years), Customer Service (4 years), Forklift operator (2 years), General labor (5 years), Warehouse (2 years), Shipping and receiving (1 year), Military training (Army 6 years)

Personal Information

Willing To Relocate: Anywhere

Military Service

United States Army, United States, Sergeant

Timeline

Technician Team Leader

Walmart Auto Center
08.2023 - Current

Correctional Officer

TDOC
02.2022 - 07.2023

Technician

Sam's Club
05.2018 - 02.2022

Manager

Sonic Drive-In
09.2012 - 06.2018

Associate of Science - Medical Admissions

K. C. Job Corps Alternative

High School Diploma -

Louisiana National Guard Youth Challenge Program

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Kiara Johnson