Kiara Jones
Summary
Detail oriented and passionate team player with success at managing multiple projects and priorities with a positive attitude. Eager help team achieve company goals with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Pastry Chef
The Doughnut Project
12.2021 - 02.2024
- Customer service daily:150+ POS sales, phone calls, barista, packing orders
- Greet/Serve 150+ guest with welcoming and positive attitude
- Maintained and ordered 10-20 ingredients/supplies for entire store
- Glaze, decorate, restock 500+ doughnuts daily for the shop and pre-orders
- Make in bulk: 3-4 non yeast dough, 20+glazes, 5+ fillings, and 5+toppings daily
- Packing and sending out 200+ orders for pre-orders, Grubhub, and Ubereats daily
Manager
Butter & Scotch/Love, Nelly
11.2019 - 03.2022
- Greeted/Served 100+ guest with welcoming and positive attitude
- Answering/Forwarding/screening 30+ calls in a professional manner
- Produced 3+ bulk batters, 5+ bulk frostings, 4+ fillings
- Track/Update inventory Daily for FOH/BOH
- Opened /Closed register and Depositing into Safe
- Opened/Closed Shop with security system, Key Holder
- Schedule/Adjust future orders daily.
Boba Barista Shift Lead
Boba Guys
08.2019 - 03.2020
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Promoted limited-time offers and specials effectively, driving sales growth during promotional periods.
Education
Bachelors of Science, Social work and Child Welfare -
Medgar Ever College CUNY
01.2026
Associate in Occupational Studies, Baking and Pastry Arts -
The Culinary Institute of America
01.2017
Skills
- Proficient in Microsoft Office
- Attention to detail
- Problem Solving
- Proficient in Google suite
- Basic Spanish
- Fast pace Multitasking
- Visual communication
- POS training
- Adaptable
- Time Management
- Leadership skills
- Customer service etiquette
- Decision Making Abilities
- Customer service
- Training staff
- Performance Monitoring
- Critical Thinking
- Team Training
- Management
Timeline
Pastry Chef
The Doughnut Project
12.2021 - 02.2024
Manager
Butter & Scotch/Love, Nelly
11.2019 - 03.2022
Boba Barista Shift Lead
Boba Guys
08.2019 - 03.2020
Bachelors of Science, Social work and Child Welfare -
Medgar Ever College CUNY
Associate in Occupational Studies, Baking and Pastry Arts -
The Culinary Institute of America
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