Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Jones-Sims

Oak Park

Summary

Dynamic, versatile, goal oriented, reliable, affable young adult with a proven track record in enhancing customer satisfaction and team performance through effective coaching and process improvement. Skilled in conflict resolution and client communication, I excel at fostering collaboration and delivering high-quality results, driving significant growth in client relationships and project success.

Overview

3
3
years of professional experience

Work History

Digital Team Lead

Walmart
07.2024 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Sales and Marketing Account Manager

Southpointe Michigan
06.2023 - 03.2024
  • Enhanced client relationships through regular communication, timely project updates, and proactive issue resolution.
  • Assisted in creating compelling presentations that helped pitch new business proposals successfully.
  • Managed multiple marketing accounts simultaneously, ensuring seamless coordination and execution of campaigns.
  • Contributed to revenue growth with effective upselling techniques that introduced clients to additional services offered by the agency.
  • Mentored junior team members, providing guidance on best practices in account management and client relations.
  • Maintained proficiency with latest technologies.

Project Specialist

The Container Store
05.2022 - 02.2024
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
  • Increased client satisfaction with detailed progress reports and proactive issue resolution.
  • Individualized client experiences such as, one on one shopping, direct line of communication, order personalization, scheduling and leading consultations, creating and building client relations.

Head Cashier

Lowes
02.2022 - 01.2024
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.

Education

Medical Assistant

Dorsey University
Madison Heights, MI

Diploma - General

Harper Woods High School
Harper Woods
06.2020

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Process improvement
  • Complaint resolution
  • Operations management
  • Client communication
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Technology Proficiency

Timeline

Digital Team Lead

Walmart
07.2024 - Current

Sales and Marketing Account Manager

Southpointe Michigan
06.2023 - 03.2024

Project Specialist

The Container Store
05.2022 - 02.2024

Head Cashier

Lowes
02.2022 - 01.2024

Medical Assistant

Dorsey University

Diploma - General

Harper Woods High School

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Kiara Jones-Sims