Kiara Kelly
Cape Coral,FL
Summary
Proven leader with extensive experience in operations management and staff development, notably at Jeremiah's Italian Ice. Excelled in recruiting and mentoring, enhancing team performance and customer satisfaction. Skilled in retail inventory management, achieving significant improvements in efficiency. Demonstrates exceptional customer service management, fostering positive client relationships and a collaborative team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Jeremiah's Italian Ice
08.2021 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Kitchen Manager
Chipotle Grill
10.2020 - 07.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
Daycare Assistant Teacher
Little Tots On The Move
06.2016 - 08.2020
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.08
- Aided in smooth transitions between activities throughout the day by preparing materials ahead of time and guiding students calmly from one task to another.
- Contributed to the development of students'' behavioral skills by addressing individual concerns with patience and understanding.
Education
High School Diploma -
Apoka High School
Apopka, FLSkills
- Customer Service Management
- Retail Inventory Management
- Recruiting and Hiring
- Operations Management
- Payroll Management
- Customer Relations
- Multitasking and Organization
- Team Management
Certification
- SERVSAFE Certificate- 2020
Timeline
Store Manager
Jeremiah's Italian Ice
08.2021 - 05.2024
Kitchen Manager
Chipotle Grill
10.2020 - 07.2021
Daycare Assistant Teacher
Little Tots On The Move
06.2016 - 08.2020
High School Diploma -
Apoka High School
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