KIARA KING
McKinney,TX
Summary
Patient Care Technician and nursing student with hands-on clinical experience in medical-surgical units, skilled nursing, memory care, and mental health settings. Proven history of working collaboratively with nurses, providers, and interdisciplinary hospital staff to ensure efficient, high-quality patient care. Skilled in vital signs monitoring, glucose checks, infection control precautions (including MRSA and C. diff), patient transport, Foley catheter care, and ADL support. Recognized as a dependable, self-motivated healthcare professional who takes initiative, maintains patient safety, and consistently supports team workflow in fast-paced clinical environments.
Overview
12
12
years of professional experience
Work History
Caregiver / Patient Care Assistant
Blessing Home Health
Richardson, TX
07.2024 - 12.2025
- Managed care responsibilities for 1–5 patients concurrently, prioritizing tasks efficiently to meet multiple patient needs during each shift
- Conducted routine patient monitoring and observations, recognizing and promptly reporting changes in condition to nursing staff
- Supported vital signs collection, blood glucose monitoring, and intake/output tracking to assist clinical decision-making
- Assisted with safe transfers, ambulation, and patient transport, following fall-prevention and safety protocols
- Provided support with catheter care, hygiene assistance, and specimen collection while maintaining infection-control standards
- Followed isolation and PPE protocols, supporting care for patients with infectious conditions
Data/Business Analyst
Optum (UnitedHealth Group)
Remote
07.2020 - 07.2025
- Led cross-departmental meetings with 30–50 stakeholders across analytics, operations, IT, and client teams to align project goals, timelines, and reporting requirements
- Oversaw more than 10 client implementation builds by defining data reporting specifications, secure SFTP protocols, and delivery milestones
- Designed and executed end-to-end testing for over 20 SFTP and ETL data feeds, ensuring accurate data exchange and operational readiness prior to go-live
- Performed SQL queries on datasets containing over 100,000 records per cycle to validate data integrity and reconcile data before and after production releases
- Developed and maintained more than 15 Tableau dashboards and automated reports to track key performance indicators, quality metrics, and operational performance
- Owned KPI and quality assurance reporting for three functional areas supporting more than 100 employees, providing leadership visibility into productivity, quality, and compliance metrics
- Monitored and analyzed weekly and monthly performance indicators including productivity, accuracy, and SLA adherence to identify trends and performance gaps
- Coordinated timelines and deliverables for five to ten concurrent projects, ensuring on-time execution and effective issue resolution across teams
- Translated business requirements from more than 10 internal stakeholders into measurable KPIs, reporting solutions, and actionable insights for leadership decision-making
- Led process optimization initiatives that reduced manual reporting efforts by 20 to 30 percent and improved data visibility across multiple departments
Sr Coordinator
Walgreens Specialty Pharmacy
Irving, TX
03.2014 - 07.2020
- Managed back-office pharmacy operations by resolving post-adjudication insurance rejections after medications processed through the pharmacy system
- Reviewed and resolved claim rejections including refill too soon, prior authorization required, quantity limits, and coverage denials to prevent therapy delays
- Initiated and expedited prior authorizations, consistently exceeding departmental expectations by completing 40 prior authorizations per day and achieving peak productivity of 100 prior authorizations in a single day
- Performed insurance benefit verification at high volume, completing an average of 60 verifications per day and exceeding productivity benchmarks with up to 120 verifications in a single day
- Initiated peer-to-peer and peer review requests between prescribers and insurance medical reviewers to support approval of specialty medications
Education
Associate of Science -
West Coast University
Richardson, TXAssociate of General Studies -
North Central Texas College
Denton, TXNo Degree - Medical Assistant
Bright Wood College
Dallas,TXSkills
- Vital Signs Monitoring (Manual & Electronic)
- Patient Safety & Fall Prevention
- Infection Control & Isolation Precautions (MRSA, C diff)
- Glucose Monitoring (Fingerstick Blood Glucose)
- Foley Catheter Care & Urine Specimen Collection (Clean Catch)
- Intake & Output Monitoring
- Patient Transport & Safe Transfers
- Activities of Daily Living (ADLs) Assistance
- Turning, Positioning & Pressure Injury Prevention
- Medication Administration Support (as permitted by scope)
- Documentation in Electronic Health Records (EHR)
- Bedside Care in Med-Surg Units
- Skilled Nursing Facility (SNF) Care
- Memory Care & Dementia Patient Support
- Mental Health / Behavioral Health Clinical Support
- Therapeutic Communication & De-escalation Techniques
- Observation & Reporting of Patient Condition Changes
- Team Collaboration with RNs, LVNs, CNAs & Providers
- HIPAA Compliance & Patient Confidentiality
Clinical medication support Monitoring intake and output Infection prevention strategies Linen change and bed maintenance
Electronic medical records expertise HIPAA regulations knowledge Patient monitoring and reporting Accurate documentation practices Effective time management
Basic Life Support (BLS) certified
VOLUNTEER EXPERIENCE
True Buzz Athletics North — Athletic Director (Volunteer) Denton,TX
2023 – 2025
- Coordinated operations for youth programs serving over 100 participants ages 5 to 12, ensuring safety protocols and compliance with organizational standards
- Supervised and supported 45 volunteers and staff, maintaining accountability, communication, and policy adherence
- Assisted with budget oversight and multiple successful fundraising initiatives supporting program sustainability
- Served as a liaison with external organizations to coordinate events, schedules, and shared resources
- Planned and executed high-volume events while maintaining risk mitigation, emergency preparedness, and safety procedures
- Promoted a structured, supportive environment aligned with regulatory and organizational expectations
Tree of Life Foundation — Community Impact Manager McKinney,TX
2019 – 2023
- Oversaw volunteer-led operations and community partnerships supporting nonprofit programs and donation initiatives
- Worked closely with executive leadership to support implementation of community services and career development programs
- Coordinated communication between leadership, partners, and volunteers to ensure alignment with organizational goals
- Supported program planning and execution to expand community reach and service effectiveness
Better Life Community Services — Volunteer Coordinator Garland,TX
2014 – 2018
- Conducted community outreach with local businesses, schools, and organizations to recruit volunteers and coordinate service events
- Planned and supported programs assisting adults with disabilities with daily activities, community engagement, and career development opportunities
- Coordinated volunteer schedules, resources, and event logistics to ensure safe, organized program delivery
- Maintained clear communication with volunteers and community partners to support consistent service outcomes
Timeline
Caregiver / Patient Care Assistant
Blessing Home Health
07.2024 - 12.2025
Data/Business Analyst
Optum (UnitedHealth Group)
07.2020 - 07.2025
Sr Coordinator
Walgreens Specialty Pharmacy
03.2014 - 07.2020
Associate of Science -
West Coast University
Associate of General Studies -
North Central Texas College
No Degree - Medical Assistant
Bright Wood College