Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kiara Lemke

Mankato,MN

Summary

Dependable, customer-service-oriented staff member with several years of experience in multiple customer service applications. Skilled in conflict resolution, time management, and productivity, ensuring smooth operation on a daily basis. Excelling in communication, cleanliness, and teamwork, contributing positively to the work environment around me.

Overview

2
2
years of professional experience

Work History

Front of House Staff Member

McAllister's Deli
Mankato, MN
10.2024 - Current
  • Checked order accuracy before delivering to tables.
  • Processed customer payments accurately and efficiently.
  • Provided exceptional customer service to ensure satisfaction.
  • Followed up with customers after their meal to ensure satisfaction.
  • Performed opening and closing duties as assigned by management staff.
  • Handled cash register transactions for both dine-in and take-out orders.
  • Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
  • Greeted customers and answered questions about menu items.
  • Adhered to company policies regarding dress code, break times.
  • Demonstrated excellent communication skills while interacting with customers.
  • Answered phone calls from customers inquiring about take-out orders or reservations.
  • Resolved customer complaints promptly and professionally.

Sales Associate

Buckle
Mankato, MN
07.2024 - 10.2024
  • Processed transactions using a point-of-sale system.
  • Upsold additional items based on customer interests and needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed credit card transactions quickly and securely.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Cashier/Customer Service Cashier

Buffalo Wild Wings
Mankato, MN
01.2023 - 06.2024
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.

Education

Associate of Applied Science - Agriculture And Diesel Service

South Central College
North Mankato, MN
05-2027

High School Diploma -

Mankato West High School
Mankato, MN
06-2025

Associate of Arts - General Education

South Central College
North Mankato, MN
05-2025

Skills

  • Team collaboration
  • Customer service
  • Problem solving
  • Handling complaints
  • Phone etiquette
  • Greeting guests
  • Cleanliness
  • Payment processing
  • Point of sale systems
  • Money handling
  • Problem-solving

References

References available upon request.

Timeline

Front of House Staff Member

McAllister's Deli
10.2024 - Current

Sales Associate

Buckle
07.2024 - 10.2024

Cashier/Customer Service Cashier

Buffalo Wild Wings
01.2023 - 06.2024

Associate of Applied Science - Agriculture And Diesel Service

South Central College

High School Diploma -

Mankato West High School

Associate of Arts - General Education

South Central College

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