Kiara Lindsey
Montgomery,AL
Summary
Well-qualified Customer Service Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Grandview Pointe
10.2021 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Customer Service Representative
Sykes, Inc
01.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front Desk Agent
Days Inn
01.2019 - 01.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Education
BBA - Business Management
University of Phoenix
Tempe, AZ05.2025
Diploma - Medical
Fortis College
01.2015
High school diploma - General Studies
Albion High School
05.2008
Skills
- Application Management
- Lease Oversight
- Clear Communication
- Creative Problem-Solving
- Relationship Building
- Customer Service
- Property Management
- File Management
- Building Rapport
- Telephone and Email Etiquette
- Customer Service Expertise
- Team Collaboration
Timeline
Leasing Consultant
Grandview Pointe
10.2021 - Current
Customer Service Representative
Sykes, Inc
01.2019 - 01.2021
Front Desk Agent
Days Inn
01.2019 - 01.2019
BBA - Business Management
University of Phoenix
Diploma - Medical
Fortis College
High school diploma - General Studies
Albion High School
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