Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiara Lockett

Charlotte,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Promenade Center For Dentistry
Charlotte, NC
10.2021 - Current
  • Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
  • Prepare, maintain and monitor schedule for multiple providers
  • Fill cancelled/rescheduled appointments assuring schedule is full
  • Understand dental procedures and dental terminology for proper scheduling and treatment coordinating
  • Schedule and confirm patient appointments
  • Present and explain treatment plans
  • Assist the patient with establishing a plan for scheduling and prioritizing their treatment plan
  • Coordinate daily schedule with patient treatment needs and available treatment times
  • Review and discuss lab fees with patients along with payment options and policies.
  • Obtaining a signed financial agreement to pay and collect payment for lab fees
  • Verify dental insurance information
  • Understand insurance benefits to effectively educate patients on their dental benefits and communicate with business department.
  • Perform preauthorization’s as needed and patient follow-up
  • Obtains necessary financial, and/or medical updates along with HIPAA forms
  • Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
  • Work closely with clinical staff and other front office staff to assure smooth flow of patient care
  • Perform general front office duties and other duties as required.

Fulfillment Specialist

ISolved HCM
Charlotte, NC
10.2019 - 10.2020
  • Entered package information into company's computer system using (Fedex and UPS) with high degree of accuracy.
  • Demonstrated great customer service by answering customer support regarding tracking numbers or incorrect mailing addresses.
  • Responded to inbound calls from customers regarding checks (payroll) that have been shipped.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Dental Assistant

Smiles For Life Orthodontics
Mint Hill, NC
09.2018 - 10.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared and welcomed patients and positioned them for procedures by clipping dental napkins and placing patient safety devices.

Food Runner

TopGolf
Charlotte, NC
05.2017 - 05.2018
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Delivered food items to tables ensuring each restaurant patron received correct order.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Answered questions from restaurant patrons regarding menu items.
  • Organized dining area based on reservations, minimizing waiting times.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Confirmed proper placement of products and side items while implementing special instructions.

Sandwich Maker

Which Wich
Charlotte, NC
03.2016 - 05.2017
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Assisted guests, including offering personable greetings and taking orders.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08-2018

Dental Assisting

Dental Staff Institute
Matthews, NC

Skills

  • Customer service
  • Communication
  • Organization
  • Good listening skills
  • Strong Work Ethic
  • Goal-Oriented

Certification

  • First Aid/CPR Certified
  • X Ray Certified

Timeline

Scheduling Coordinator

Promenade Center For Dentistry
10.2021 - Current

Fulfillment Specialist

ISolved HCM
10.2019 - 10.2020

Dental Assistant

Smiles For Life Orthodontics
09.2018 - 10.2019

Food Runner

TopGolf
05.2017 - 05.2018

Sandwich Maker

Which Wich
03.2016 - 05.2017

High School Diploma -

Penn Foster Career School

Dental Assisting

Dental Staff Institute

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Kiara Lockett