Kiara Lugo
Boston,MA
Summary
Dynamic Medical Service Representative with a proven track record at Spaulding Rehabilitation Hospital, excelling in patient scheduling and insurance verification. Known for strong empathy and effective communication, I enhance patient experiences while collaborating with healthcare teams to streamline processes and improve care delivery. Detail-oriented and adaptable, I thrive in fast-paced environments.
Developed critical communication and organizational skills in healthcare setting, aiming to transition into new field. Gained proficiency in patient interaction, data management, and problem-solving within medical environment. Seeking to leverage these transferrable skills to make meaningful impact in new professional role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Service Representative
Spaulding Rehabilitation Hospital
08.2023 - Current
- Managed patient inquiries and coordinated appointment scheduling for seamless service delivery.
- Educated patients on rehabilitation services and insurance coverage options to enhance understanding.
- Collaborated with healthcare teams to streamline communication and improve patient care processes.
- Utilized electronic health records systems to ensure accurate patient information entry and retrieval.
- Organized and updated charts with clinic notes, retrieved scans, obtained medical records and verbally confirmed appointments via telephone.
- Greeted and assisted patients with check-in procedures.
- Managed the Call Center on M,W,F
Education
Bachelor of Science - Public Health & Wellness
Curry College
Milton, MA05-2023
High School Diploma -
Cristo Rey Boston
Boston09-2018
Skills
- Strong empathy
- Patient scheduling
- Insurance verification
- Collections
- Customer service
- Reception
- Problem-solving
- Multitasking and organization
- Friendly and outgoing
- Team collaboration
- Team leadership
- Customer follow-up
- Patient check-in
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Teamwork and collaboration
- Punctual and hardworking
- Problem-solving abilities
- Multitasking
- Critical thinking
- Registration and scheduling
- Active listening
- Caring and empathetic
- Detail-oriented
- Scheduling appointments
- Outbound calling
Accomplishments
Scheduled appointments for 50+ patients daily, coordinating with healthcare providers to ensure seamless patient flow.
Certification
- Medical Assistant
- CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Service Representative
Spaulding Rehabilitation Hospital
08.2023 - Current
Bachelor of Science - Public Health & Wellness
Curry College
High School Diploma -
Cristo Rey Boston