Kiara Marquez

Shipping and Receiving Clerk

Able Freight Svcs

02.2020 - 02.2024

Increased client retention through excellent communication and effective problem-solving techniques.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
Communicated with vendors and suppliers to verify timely delivery of goods.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Improved customer satisfaction with timely and accurate information updates during service outages or delays.
Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.