Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiara Martinez

Newbury Park,CA

Summary

Dynamic and reliable professional with extensive experience in customer service at Smart and Final. Proven ability to handle cash transactions accurately while maintaining a positive atmosphere. Demonstrates strong work ethic and empathy, ensuring customer satisfaction and loyalty. Skilled in cleaning and sanitizing, contributing to a safe and welcoming environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cut Fruit / Cashier

Smart and Final
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Housekeeper

Sage Mountain Senior Home
10.2021 - 11.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Maintenance

Walmart
12.2022 - 08.2023


  • Used problem-solving skills to alleviate issues efficiently
  • Made bailes of card bored and plastic
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Cleaned restrooms and windows and the break room
  • Threw out trash in the whole building

Caregiver

Summerset Retirement Village
08.2022 - 09.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Shift Lead

Burger King
12.2021 - 08.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.

Cleaner

Coverall
05.2020 - 08.2020

I cleaned a pet hotel and offices , with a vacuum back pack and used special machines for the floor

  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.

Crew Member

Del Taco
10.2018 - 12.2018
  • Handled front counter and drive-thru duties.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Conejo Valley High School
Thousand Oaks, CA
06.2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Reliability and punctuality

Certification

Rbs certified

Timeline

Cut Fruit / Cashier

Smart and Final
10.2023 - Current

Maintenance

Walmart
12.2022 - 08.2023

Caregiver

Summerset Retirement Village
08.2022 - 09.2022

Shift Lead

Burger King
12.2021 - 08.2022

Housekeeper

Sage Mountain Senior Home
10.2021 - 11.2021

Cleaner

Coverall
05.2020 - 08.2020

Crew Member

Del Taco
10.2018 - 12.2018

High School Diploma -

Conejo Valley High School
Kiara Martinez