KIARA MATSUI
LINCOLN,CA
Summary
Diligent and reliable warehouse specialist successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing educational needs every day.
Overview
7
7
years of professional experience
Work History
Warehouse Specialist
Ace hardware
Roseville, CA
05.2021 - Current
- Break stock responsibilities include, but are not limited to: pushing materials on carts or pallet throughout isles, and resupplying bins to meet or exceed demand for daily orders.
- Being able to use RF scanner to track movement and inventory.
- Make safety #1 priority to get jobs done right and safe.
- Checking computers for bin empty’s to stay on track with outbound production (break fill department)
- Break stock safety captain- Giving topics each morning making sure team members stayed focused on safety.
- Safety committee member- Taking steps to keep the warehouse as a whole safe. Taking action making sure we keep to our values in safety.
- Break stock trainer- Educating our future team members on how to complete break stock job according to training modules all while staying safe.
- Constrained into Break Fill- This is outbound production where you are given documents that you complete and fill, to then be sent to shipping station.
- November 2021 Employee of the month Break Stock 1
Cashier/stocker
PetSmart
Lincoln , CA
10.2019 - 08.2021
- Provide excellent customer service by greeting Pet Parents upon arrival.
- Ensuring each Pet Parent had outstanding shopping experience at check-out.
- Inform Pet Parents about our deals and services offered at our stores.
- Take over-the-phone orders and process curbside deliveries.
- Receive product, and stock accordingly on shelves using F.I.F.O method.
- Handling POS, taking cash, card, and check payments. While still deliver excellent customer service and up-selling to pet parents while checking out.
- Greeted over 100 customers per day.
Sarbucks Team Lead
Starbucks
Lincoln, CA
09.2017 - 09.2019
- Managed employee shift operations while delegating tasks efficiently
- Managed team of 10 employees, overseeing training, and professional growth of employees
- Oversaw, and update policies, information, standards, and guidelines on regular basis
- Performed opening and closing tasks in both Cafe and Drive through locations including: inventory, placing store orders according to demand, cleaning tasks, and using safety alarm system
- Enthusiastically engaged in customers during busy periods to keep mood light and fun
- Memorized official and off- menu preparations to serve all customer beverage desires
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Addressed and resolved customer concerns by listening and making each moment right to maintain brand loyalty
- Successfully led key projects which resulted in increased customer satisfaction scores
- Merchandised display cases and diligently promoted prepared foods to drive businesses revenue
Cashier/ Stocker/ Steward
Disneyland
Anaheim, CA
08.2014 - 01.2017
- Demonstrated excellence in Disney’s four keys; Safely, Courtesy, Show, and Efficiency
- Ability to perform all tasks required including lifts over 70lbs
- Organized and maintained warehouse load deliveries
- Inspected items for damage and properly recorded documentation of damaged items
- Received product orders, unloaded, merchandise and arranged stock on 30 carts
- Welcomed each guest with enthusiasm and ready to answer any questions
- Processed cash transactions without POS, as well as credit/debit card transactions on portable POS.
Education
No Degree - Sociology
Fullerton College
Fullerton, CA06.2015
High School Diploma -
Murrieta Mesa High School
Murrieta Ca06.2012
Skills
- Productivity and Time Management
- Reliable and Responsible
- Strong Attention to Detail
- Organizational Skills
- Team Building
- Training and mentoring
- Strategic planning
Languages
American Sign Language
Timeline
Warehouse Specialist
Ace hardware
05.2021 - Current
Cashier/stocker
PetSmart
10.2019 - 08.2021
Sarbucks Team Lead
Starbucks
09.2017 - 09.2019
Cashier/ Stocker/ Steward
Disneyland
08.2014 - 01.2017
No Degree - Sociology
Fullerton College
High School Diploma -
Murrieta Mesa High School