Kiara McMillon
McAllen
Summary
Experienced medical sales professional with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Healthcare professional prepared to bring compassion and efficiency to any role. Skilled in sales strategies, policy analysis, and client advisory services. Aswell as managing case files, drafting documents, and conducting research. Strong focus on team collaboration and reliable under changing needs.
Overview
6
6
years of professional experience
Work History
Life Insurance Agent
Sutherland Global
03.2023 - Current
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Used Salesforce to track sales activity and analyze trends.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Simplified complex insurance concepts for clients, facilitating informed decision-making.
Medicare Insurance Agent (seasonal)
Willis Towers Watson
07.2022 - 12.2022
- Maintained up-to-date knowledge of federal and state regulations governing insurance programs, ensuring compliance at all times.
- Performed needs analysis to obtain the information required to make appropriate health insurance product recommendations.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
- Cold-called customers to complete health insurance sales during the Medicare Annual Enrollment season.
- Maintained knowledge of all carrier underwriting guidelines and changes.
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
Unemployment Insurance Examiner
TDB Communications
12.2020 - 12.2021
- Finalized Unemployment Cases for Unemployment claim payment release.
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing parties when necessary.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Educated claimants about available resources during periods of unemployment such as job search assistance programs or additional financial supports.
- Investigated discrepancies between reported wages from employers and employee statements ensuring that benefits were accurately calculated based on verifiable income data.
- Participated in ongoing training opportunities to stay current on changes in unemployment policy and legislation, ensuring informed decision-making during examinations.
Unemployment Intake Specialist
TDB Communications
06.2020 - 12.2020
- Handled the demanding needs of Americans during the climax of the COVID-19 job shortage
- Conducted interviews for new claimants filing unemployment.
- Tasks involved data entry and the of claim submissions.
- Completed intake assessment forms and filed clients' charts.
- Scheduled appeals and hearings for claim disputes.
- Handled inbound calls and online chat assistance for claimants.
- Practiced discretionary safe and secure assistance with personal information.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
Medical Representative
AppleOne Employment Agency
07.2019 - 06.2020
- Negotiated contracts with new clients, significantly expanding company's reach in strategic areas.
- Researched potential clients and markets to prepare for appointments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Used Salesfore to maintain company database with essential account and sales information.
Caregiver (Part Time)
New Life Assisted Living
10.2018 - 09.2021
- Assisted residents with daily living and provision of fun, safe and engaging activities to ensure that their days are joyful and fulfilling
- Provided dignified care to a broad spectrum of residents in an assisted living facility
- Interacted with residents' families and provided essential information
- Charted vitals and distributed medication.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Education
Associate of Arts - Criminal Justice
South Texas College
McAllen, TX05.2024
Skills
- Time Management
- Market Research
- Process Documentation
- Conflict Resolution
- Conceptual thinking
- Comprehensive Patient Management
- Behavior Redirection
- Client Relations
- Team Collaboration
- Medication Administration
- Cross-selling techniques
Volunteer Experience
New Life Assisted Living, Volunteer, Volunteered at New Life Assisted Living prior to employment for 2 years. Cared for and provided companionship to the elderly on weekends.
References
- Marisol Hernandez, Manager of New Life Assisted Living, 302 N Salinas Blvd, TX, 78537, mcam0605@gmail.com, (954) 851-4247
- Iesha Spencer, Manager at Sutherland Global, 175 Sully's Trail #301, NY, 14534, Hernandez_iesha10@yahoo.com, (956) 331-3139
Timeline
Life Insurance Agent
Sutherland Global
03.2023 - Current
Medicare Insurance Agent (seasonal)
Willis Towers Watson
07.2022 - 12.2022
Unemployment Insurance Examiner
TDB Communications
12.2020 - 12.2021
Unemployment Intake Specialist
TDB Communications
06.2020 - 12.2020
Medical Representative
AppleOne Employment Agency
07.2019 - 06.2020
Caregiver (Part Time)
New Life Assisted Living
10.2018 - 09.2021
Associate of Arts - Criminal Justice
South Texas College
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