Kiara Medina
Summary
Enthusiastic patient coordinator/dental assistant motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Coordinator
New Haven Dental Group LLC
10.2018 - Current
- Worked with insurance companies on denials
- Consulted patients to explain treatment plan details and information about upcoming dental procedures
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Customer Service
- Verifying insurances eligibility
- Processed dental claims. Attached necessary supporting x-rays and documents to get claims paid
- QDW dental software knowledge and training
- Worked on aging report
- Impressive ability to efficiently manage multiple tasks
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Dental Assistant/Dental Receptionist
Dental Star
02.2017 - 06.2018
- Answer and place phone calls regarding patient appointments.
- Contact insurance companies regarding coverage and payment plans.
- Perform clerical duties such as copying faxing filing emailing etc.
- Send payment notices to insurance companies and patients.
- Sterilizing or disinfect instruments, setting up instrument trays, and preparing materials
- Essential team member providing patients with nutritional advice and self-care programs for oral health
- Expose intraoral dental diagnostic x-rays in accordance with all guidelines to ensure patient safety
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Dental Assistant/Dental Receptionist
West Haven Smiles Dental
07.2015 - 01.2017
- Greeting Patients upon arrival
- Answering Phone calls
- Scheduling Dental Appointments
- Registration of patients on sign in sheet and registration forms
- Making charts for new patients
- Chart filing
- Verifying eligibility and benefits of the state Insurances
- Fax and Scan
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Dental assistant
Dr. Dental
08.2013 - 01.2014
- Operate x-ray machine
- Prepared patients, Sterilized instruments, set up instrument, x -ray and prepared materials.
- Educate patients on Oral hygiene and Health care
- Assist the Doctor with numerous procedures
Volunteer
Lulac Head Start Inc
01.2010 - 12.2010
- Prepare and serve provided snacks.
- Stay in the classroom at all times when children are under your supervision
- Never leave children unattended in the classroom.
- Leave room clean, neat, and in good condition after serving
- Prepare curriculum, activities, crafts, and class materials prior to class.
Education
Anatomy and Physiology -
Porter and Chester Institute of Branford
Branford, CT07.2014
Skills
- Care Credit
- Dental Assisting
- Patient Coordinator
- Ability to Accurately Follow Instructions
- Excellent Team Member
- Dependable and Reliable
Certification
Certificate: Dental Assistant Training- DANB
High School Diploma
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Patient Coordinator
New Haven Dental Group LLC
10.2018 - Current
Dental Assistant/Dental Receptionist
Dental Star
02.2017 - 06.2018
Dental Assistant/Dental Receptionist
West Haven Smiles Dental
07.2015 - 01.2017
Dental assistant
Dr. Dental
08.2013 - 01.2014
Volunteer
Lulac Head Start Inc
01.2010 - 12.2010
Anatomy and Physiology -
Porter and Chester Institute of Branford
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