Kiara Mirambeaux
Manhattan,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Great problem-solver with determination and independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Office Manager
Lavaan Dental
07.2022 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained Great communication between office owner, doctors, and staff
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Manager
Dental Care Of Riverside
12.2019 - 04.2022
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
Dental Receptionist
Dr. Cho, Dr. Radin, Dr. Heilbut Dental Office
02.2018 - 12.2019
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Customer Service Representative /Sales Advisor
Best Buy
01.2016 - 02.2018
- Provided excellent customer service through engagement with customers and often taking charge of my department
- Maintained a clean and safe work environment
- Assisted other workers if needed
- Promoted sales and surpassed my quota each month
- Worked well with a team and effectively in a fast-paced work environment
- Scheduled appointments for customers who needed service from geek squad
- Handled customer inquiries and suggestions courteously and professionally.
- Making sure my daily tasks were completed by the end of my shift
- Organizing our department and organizing our work files in neatly order
- Processing credit card payments and doing returns, while answering phone calls from customers
- Making sure customers were 100% satisfied.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Full- and Part-time Volunteer
Boys and Girls Club of Metro Queens
06.2015 - 09.2016
- Volunteered for the Elementary division of the Boys and Girls Club, a program that aims to bridge the achievement gap by providing positive role models to engage with young people in academic and physical activities
- Provided homework help to children from kindergarten to 5th grade
- Assisted with gym equipment and other activities
- Engaged with the children and built trust
- Enhanced community engagement by organizing and leading outreach events.
Education
Urban Assembly of Collaborative Healthcare Highschool
12.2018
Christ the king
12.2015
Skills
- Inventory Control
- Administrative Support
- Bookkeeping
- Customer Service
- Billing
- Administrative Oversight
- Excellent Multi-Tasking Ability
- Payroll and Budgeting
- Training and Coaching
- Team Leadership
- Problem Solving
- Software Proficiency
Key Qualifications
- Demonstrated ability to greet and engage with customers in a friendly and courteous manner
- Long term interest in providing first tier services to customers
- Team player who is able to provide back up to other team members as and when required
- Computer Skills - MS Office Suite
- Bilingual - English and Spanish
- Great organization skills such as multitasking, data entry, managing multi-line phones and appointment management
- Dependable and punctual
- Strong ability to analyze the information and provide a solution to a problem
- Fast learner and 6 years of computer skills
References
- Rosanna Brown, 1 (646) 796-7862, Rosannabrown@outlook.com
- Patricia Cruz, 1 (386) 589-7061
- Biarro Rusell, 1 (414) 469-7495
- Dr. Brenman, 1 (617)-780-2544
Dental Software
- Denticon
- Dentrix
- Practice Works
- Open Dental
Timeline
Office Manager
Lavaan Dental
07.2022 - 01.2024
Office Manager
Dental Care Of Riverside
12.2019 - 04.2022
Dental Receptionist
Dr. Cho, Dr. Radin, Dr. Heilbut Dental Office
02.2018 - 12.2019
Customer Service Representative /Sales Advisor
Best Buy
01.2016 - 02.2018
Full- and Part-time Volunteer
Boys and Girls Club of Metro Queens
06.2015 - 09.2016
Urban Assembly of Collaborative Healthcare Highschool
Christ the king