Kiara Mitchell
Augusta,GA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Brings focused and reliable approach with good technical knowledge and willingness to take on any task.
Overview
18
18
years of professional experience
Work History
Food Server
Goolsby
Augusta, GA
2/13/23 - 03/07/23
- Greeted guests in a friendly and welcoming manner.
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
Assistant Teacher
Burns Memorial Preschool & Daycare
Augusta, GA
07.2023 - 02.2024
- Assisted classroom teacher in developing and implementing lesson plans.
- Supervised small group activities.
- Encouraged positive behavior with rewards and incentives.
- Collaborated with other staff members to ensure student success.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
- Arranged age-appropriate activities to help children develop interests and talents.
- Remained calm and patient in student interactions to support individual growth and development.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Customer Service Representative
Kroger
Augusta, GA
07.2021 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Cashier
Bealls Outlet
Tampa, FL
10.2013 - 07.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier Supervisor
Busch Gardens Tampa Bay
Tampa, FL
04.2006 - 12.2008
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Implemented strategies for reducing shrinkage due to theft, fraud, or error.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Processed refunds and exchanges promptly according to established policies.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Greeted customers and responded to requests for information.
Education
GED -
Hillsborough Community College
Tampa, FL05-2010
Skills
- Ordering And Stocking
- Strategic Planning
- Order Bagging
- Cash Drawer Balancing
- Cash Counting
- Customer Relations
- Lesson Plan Development
- Early Childhood Development
- Relationship Building And Networking
- Dedicated Team Player
- Accuracy And Efficiency
- Quick Learner
- Fast-Paced Environment
Timeline
Assistant Teacher
Burns Memorial Preschool & Daycare
07.2023 - 02.2024
Customer Service Representative
Kroger
07.2021 - 06.2023
Cashier
Bealls Outlet
10.2013 - 07.2012
Cashier Supervisor
Busch Gardens Tampa Bay
04.2006 - 12.2008
Food Server
Goolsby
2/13/23 - 03/07/23
GED -
Hillsborough Community College
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