Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiara Moore

Baton Rouge ,LA

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Rouses Supermarket
07.2021 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Medical Office Assistance

Baton Rouge Orthopedic Clinic
05.2020 - 07.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

Customer Service Representative

Teleperformance
04.2020 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Cashier

Home Depot
11.2015 - 04.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Associate of Science - Medical Office And Health Information

Medical Training College
Baton Rouge, LA
02.2020

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Guest Services
  • Customer Complaint Resolution
  • Customer inquiries
  • Up-selling techniques
  • Data entry proficiency
  • Problem-Solving
  • Customer Assistance
  • Honest and Dependable
  • Reliable and Responsible
  • Team Collaboration
  • Microsoft Office
  • Policies and Procedures
  • Call Response and Transfer

Certification

Certified Medical Administrative Assistant (CMAA)

National Healthcare Association (NHA)

Timeline

Customer Service Cashier

Rouses Supermarket
07.2021 - Current

Medical Office Assistance

Baton Rouge Orthopedic Clinic
05.2020 - 07.2021

Customer Service Representative

Teleperformance
04.2020 - 07.2021

Customer Service Cashier

Home Depot
11.2015 - 04.2020

Associate of Science - Medical Office And Health Information

Medical Training College

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Kiara Moore