Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kiara MORALES

Kiara MORALES

Albuquerque,NM

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

9
9
years of professional experience

Work History

Housekeeping Supervisor

Quality Inn
10.2023 - 02.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.

Front Desk Receptionist

Quality Inn
05.2023 - 12.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Dishwasher

Ace Hospitality Service Group, Inc
05.2023 - 12.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Customer Service Executive

MSLGroup
07.2022 - 05.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Keep posted all customers about their shipments, from port to port or warehouse.

Foreign Trade Consultant

ITN S.A.
08.2015 - 12.2019
  • Optimized supply chain management for clients by analyzing logistics processes and recommending improvements.
  • Established a solid reputation within the industry as a trusted advisor on foreign trade matters, attracting high-profile clients and projects.
  • Monitored changes in international trade policies, adapting client strategies as needed to maintain regulatory compliance and capitalize on emerging trends.

Education

BBA - International Business Management

San Martin De Porres University
Lima, Peru
12.2013

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Customer service-focused
  • Guest Relations
  • Task assignment

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Housekeeping Supervisor

Quality Inn
10.2023 - 02.2024

Front Desk Receptionist

Quality Inn
05.2023 - 12.2023

Dishwasher

Ace Hospitality Service Group, Inc
05.2023 - 12.2023

Customer Service Executive

MSLGroup
07.2022 - 05.2023

Foreign Trade Consultant

ITN S.A.
08.2015 - 12.2019

BBA - International Business Management

San Martin De Porres University

Similar Profiles

CREATE PROFILE
Kiara MORALES