Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Hi, I’m

Kiara Mull

Memphis,TN

Summary

I'm seeking for an opportunity for a growth oriented company.

I'm great at selling stuff and making people feel better!

Knowledgeable Leader in Customer Service with solid background in managing store locations. Demonstrated teamwork and problem-solving skills in high-pressure environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

15
years of professional experience

Work History

Amazon

General Warehouse Associate
10.2023 - Current

Job overview

  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Consistently lifted materials weighing as much as [50-100] pounds.
  • Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
  • Exceeded daily productivity goals through efficient task completion and strong time management skills.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
  • Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.

Jabil

Warehouse Packer
09.2021 - 07.2022

Job overview

  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Operated tape machines, scales and label printers to package items correctly.

Subway

Store Opener/Cashier Team Lead
03.2019 - 07.2019

Job overview

  • Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
  • Implemented efficient scheduling practices to optimize staff coverage during peak hours while minimizing labor costs.
  • Coordinated seasonal promotions in alignment with corporate objectives, boosting sales during key retail periods.
  • Ensured compliance with company policies, safety regulations, and local laws for a safe and orderly store environment.
  • Consistently met or exceeded established sales targets by developing effective sales techniques and motivating team members to perform at their best.
  • Conducted regular store audits to identify areas for improvement, leading to streamlined operations and enhanced performance metrics.
  • Provided exceptional customer service experiences through attentive listening, problem-solving skills, ensuring high levels of repeat business from loyal patrons.
  • Managed inventory levels for optimal stock availability and reduced waste.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained newly hired sales team in upselling techniques.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Nike

Picker/Packer/Sorter
02.2018 - 01.2019

Job overview

  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
  • Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.

Krispy Kreme Donuts

Cashier/Drive thru
06.2017 - 01.2018

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Boosted overall store efficiency through continuous process improvements and adoption of best practices in retail management.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
  • Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Checkers Drive In

Cashier/Customer Service
02.2015 - 12.2015

Job overview

  • Kept excellent clean store environment & relationship with management & customers all with a helpful cheerful attitude
  • Handling the requests and inquiries of customers
  • Preparing food
  • Taking orders
  • Handling money
  • Making orders/cook
  • STOPPED WORKING BECAUSE I WENT ON MATERNITY LEAVE

C&B Beauty Supply

Sales Representative / Customer Service
06.2010 - 04.2015

Job overview


  • Wig ,hair, and product displays, wig installments, and eyelash installments.
  • Handling the requests and inquiries of customers
  • Bank depositions & transaction/ cashier
  • Closing and securing store
  • Arranged all exhibitions of store
  • STOPPED WORKING BECAUSE SCHEDULE DIFFERENCE WITH jobs
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

FedEx

Material Handler/Assembler
11.2014 - 02.2015

Job overview

  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.

Education

Rust College
Holly Springs, MS

SOCIAL WORK from Sociology
06.2011

University Overview

DID NOT GRADUATE

Kirby High School
Memphis, TN

High School Diploma from Basic Studies
05.2010

University Overview

I DID GRADUATE

  • Honor Roll [Semester and Year]

Skills

    Natural leader

  • Typing
  • Cleaning
  • Filing
  • Answering telephones
  • Customer service
  • Interacting with people
  • Store maintenance
  • Making bank deposits
  • Promotional planning
  • Making schedules
  • Employee engagement
  • Willingness to learn
  • Getting money orders
  • Teamwork
  • Problem-solving
  • Creating displays
  • Time management
  • Multitasking and prioritizing
  • Attention to detail
  • Customer satisfaction
  • Organizational skills
  • Excellent communication
  • Cash handling
  • Store operations
  • Health and safety procedures
  • Inventory and stocking
  • Decision-making
  • Creativity and originality
  • Adaptable to changing demands
  • Employee training
  • Quality control
  • Adaptability

Personal Information

Personal Information
Work Permit: Authorized to work in the US for any employer.

Languages

English
Full Professional

Timeline

General Warehouse Associate
Amazon
10.2023 - Current
Warehouse Packer
Jabil
09.2021 - 07.2022
Store Opener/Cashier Team Lead
Subway
03.2019 - 07.2019
Picker/Packer/Sorter
Nike
02.2018 - 01.2019
Cashier/Drive thru
Krispy Kreme Donuts
06.2017 - 01.2018
Cashier/Customer Service
Checkers Drive In
02.2015 - 12.2015
Material Handler/Assembler
FedEx
11.2014 - 02.2015
Sales Representative / Customer Service
C&B Beauty Supply
06.2010 - 04.2015
Rust College
SOCIAL WORK from Sociology
Kirby High School
High School Diploma from Basic Studies

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Kiara Mull