Kiara N. Ortega
Whitestone,USA
Summary
Motivated and detail-oriented Business and Audio Engineering graduate with extensive experience in customer service, loan administration, and audio production. Bilingual in English and Spanish, with a strong passion for technology and music. Seeking a challenging position offering growth opportunities, stability, and the chance to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Loan Admin Escrow Specialist & Customer Service
Quontic Bank
Manhattan, NY
02.2022 - 06.2024
- Managed escrow accounts, ensuring accurate and timely processing of customer requests
- Provided exceptional customer service through direct communication via phone and email, addressing borrower inquiries
- Processed and mailed insurance and tax checks, maintaining daily transactions using Bantel software
- Coordinated with insurance agencies to ensure accurate policy information for clients
- Oversaw daily mail, document scanning, and file organization for audit compliance
- Processed ACH payments and tracked insurance premiums, ensuring timely renewals and policy updates
Merchandiser
Kellogg’s
Long Island, NY
09.2021 - 06.2024
- Monitored product inventory levels and maintained well-stocked displays on the sales floor
- Managed daily shipping and receiving logs, ensuring accurate tracking of merchandise
- Collaborated with store management to address merchandise needs and potential issues
- Promoted seasonal products and trends, driving sales and preparing for new inventory
- Ensured timely removal of outdated or discontinued items from product displays
Engineering Intern
Corner Store Studios
Manhattan, NY
09.2021 - 09.2022
- Assisted in mixing and mastering songs during studio sessions, ensuring high-quality audio production
- Set up and tore down equipment for recording sessions, ensuring optimal workflow and safety
- Maintained the cleanliness and organization of the studio, managing equipment inventory
- Assisted with final mixes for clients and contributed to team meetings, offering valuable insights and suggestions
- Gained hands-on experience with Pro Tools and various audio recording techniques
Intern & Production Associate
Fulton Street Music Group
01.2020 - 12.2020
- Edited podcasts for media and streaming platforms, ensuring high-quality sound and content flow
- Wrote detailed episode notes and summaries for podcast content distribution
- Worked on commissioned audio projects, collaborating with artists and producers
- Assisted with artist relations, scouting for new talent for the publishing roster
- Contributed to the creation of newsletters and promotional materials to engage with industry partners
Live Sound Engineer – Front of House
Junction Live Music Sports Grill
Long Beach, NY
06.2019 - 03.2020
- Managed sound for live performances, ensuring clear audio quality during events
- Assisted performers with soundchecks and provided technical support during shows
- Set up and dismantled audio equipment, ensuring safe and efficient event operations
Education
Bachelor of Business Administration (BBA) - Business Management, Audio Recording Technology
Five Towns College
Dix Hills, NY05.2020
High School Diploma -
Bayside High School
Queens, NY06.2016
Skills
Business & Administrative Skills
- Banking Regulations & Compliance
- Escrow Account Management
- Payment Processing & ACH Setup
- Audit Preparation & Document Management
- Customer Service & Communication
Technical & Audio Engineering Skills
- Pro Tools & Audio Recording Techniques
- Signal Flow Understanding
- Equipment Setup, Maintenance, and Troubleshooting
- Team Collaboration in Studio & Live Settings
General Skills
- Bilingual (English & Spanish)
- Problem-Solving & Critical Thinking
- Organizational & Time Management
- Self-motivated, Dependable, and Detail-Oriented
References
Available upon request.
Leadership Experience
- Resident Assistant, Led the planning and execution of campus events, managing budgets, creating promotional materials, and resolving resident issues., Facilitated team meetings, handled administrative duties, and provided guidance to fellow students.
- Vice President, Student Government Association, Led and organized town hall meetings, communicated with student clubs, and coordinated events across campus., Prepared meeting agendas, took notes, and supported decision-making processes for student activities.
Timeline
Loan Admin Escrow Specialist & Customer Service
Quontic Bank
02.2022 - 06.2024
Merchandiser
Kellogg’s
09.2021 - 06.2024
Engineering Intern
Corner Store Studios
09.2021 - 09.2022
Intern & Production Associate
Fulton Street Music Group
01.2020 - 12.2020
Live Sound Engineer – Front of House
Junction Live Music Sports Grill
06.2019 - 03.2020
Bachelor of Business Administration (BBA) - Business Management, Audio Recording Technology
Five Towns College
High School Diploma -
Bayside High School
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